Earlier today I had my personal call from Ocado...

[VickyEadie]

Gave it to her straight - why I have withdrawn my custom and encouraged all my friends and family to do so - and she told me they've had a LOT of calls demanding a public apology and they're taking them all to senior management.

I name-dropped Mumsnet and stated that we are a very large, powerful, money-spending group of women who will not stand by and be erased.

Great!

I accidentally hung up on mine as she said
From
Ocado

Maybe the penny will drop that adult human females eg women, are the ones who often have to do the flipping shopping!

I still haven't heard back.

it was this morning while I was in Tesco, ironically!

it was this morning while I was in Tesco,

I hope you told her that!

How they can be so idiotic as to insult and alienate their major customer base is beyond me. Ok so a twit in PR made a bad decision (so they claim) but then why are they so slow with the public apology? I feel they need to go back to business school and learn who their customer is. There are not many businesses that have regular customers who spend 100s of pounds a month. Then to not side with a poster that says a “woman is an adult human female”? The longer they wait and faff the worse it is and the worse they look.

I did! I also told her I was planning to order online deliveries from Tesco.

Was it Millie?

No, don't think so.

Do they really think the teenage boys and misogynist husbands (who claim to be women but gladly let their wives do stereotypical chores) are the spenders here?
Ocado backed the wrong horse.
The bottom line comes before everything, so any backtracking won't be because they actually care about women.

I had my call too, but I had literally walked through the door and didn't have time to speak. I Think it was Millie but she will try another time.

I wrote an email to the CEO and then someone called me (not Millie, but can’t remember her name. Definitely reading a script she’d read several times before (they aren’t taking any chances that someone else will go off-message...)

I explained that I would give them a couple more days to get their act together and get a public statement out there, if there’s still nothing by the end of this week then they can wave goodbye.

You guys are great

I love Ocado. What have I missed?

Who’s Millie?

Weirdly, I think mine was Millie. She did sound a bit like a robot when she left her message. Am looking forward to speaking to her tomorrow...

I have just remembered a funny thing..not only did one Millie call my husband, I then got called by a Millie, who said her boss was called Millie. So maybe there are two very busy women called Millie, or maybe it’s a whole team!

My one - no name given - didn't imply that there would be any consideration of a public apology.
I wouldn't accept it anyway. The use of the word 'confusion' in the non-apology is too insulting.

I just got the standard email from them, obviously not valued or special enough for a call, will sleep on my reply.