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Women's health

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Trigger Warning: Sexual Assault & Smear Test Nurse Response :(

12 replies

LilacPombear · 19/02/2024 14:00

Not sure why I'm posting. I’m just feeling shaken up after a phone call with a smear test nurse, and I just need to share what happened as it's left me feeling incredibly dismissed and upset.

I recently received a letter from my GP practice asking for proof of my address and that if I did not respond in time, would mean they remove me from the practice so I promptly emailed. Over the weekend, I got the same letter so this morning I sent an email again. I then received a call from the smear test nurse at the practice. She tells me that I hadn't booked a smear test and questioned why. I said, I'll be very honest, I know it's important and I've been avoiding it due to past sexual violence and that I was on a waiting list for a charity that provides support for women who have been assaulted and require cervical screening etc.

Her response was shocking to say the least. She said, it's a nurse who does the procedure, it wasn't a nurse who hurt you. (??!!). I felt vulnerable? I tried to explain that the trauma I experienced made the thought of a smear test incredibly distressing for me.

Instead of offering any kind of support or understanding, she asked if I was declining the test. I said yes but explained that it wasn't because I didn't want one, but because of the anxiety and fear it caused me and from the conversation, I don't think I'll get the support I need at the practice. She said yes that's why she had sent the letter about removing me from the GP practice list because she knew it would "make you respond". She said okay, she'll take my name of the list but I need to come into the practice and complete a form.

Within minutes of hanging up, I received a text reminding me to book a smear test, signed by the same nurse.

I'm at a loss for words. I don't know why I'm sharing this but the call happened during my lunch break and it sounds silly but I felt like I couldn't breathe. I explicitly told her I was assaulted, that I'm scared of this procedure because of how distressing it is and she was just so cold and dismissive.

OP posts:
Flatpackedboxes · 19/02/2024 14:02

I would complain in writing to the practice manager.

VeronicaBeccabunga · 19/02/2024 14:06

I am so sorry that this happened.
Please complain to the practice manager.

kab89 · 19/02/2024 17:01

OP this is awful, you should not have been spoken to like that. I agree with PP's please complain to the practice manager.

wlv12 · 19/02/2024 17:04

This is horrific. OP I am a midwife not a nurse but I’m horrified you were spoken to this way. Please please do consider writing to the practice manager and complaining.

I’m so sorry that this nurse spoke to you in this way. You needed kindness, compassion and understanding and I’m sorry you didn’t get that.

HungerlosMcMungerlos · 19/02/2024 20:44

I echo what others have said regarding complaining if you feel strong enough. She absolutely shouldn't have spoken to you like that.

I always put my smears off as I get anxious about them. I was tearful when I entered the room for my recent smear and the nurse was wonderful. There was no pressure at all. She even offered for me to put the speculum in myself if I would prefer. She was empathetic and respectful, which is what women deserve.

I'm so sorry you had such a bad experience. The nurse who spoke to you washing the wrong and I'm not surprised you feel retraumatised.

Shiveringinthecountry · 20/02/2024 20:47

I'm so sorry that happened 😳

Please do complain to the practice. If it were me I would also complain to the Nursing and Midwifery Council. It's truly shocking.

BigHorseLittleHorse · 20/02/2024 20:51

So sorry to read this OP. Please complain. I have similar issues around smears and have had nothing but support from the nurses over the years. She sounds insensitive at best.

MsRosewater · 20/02/2024 20:57

Complain and copy in CQC

xyz111 · 20/02/2024 21:09

100% put a complaint in. No one should be speaking to you like that, especially a health professional.

Ratfan24 · 20/02/2024 21:11

She sounds batshit OP. Sending out spam emails to make you respond and saying you have to come in to complete a form to decline. It's a GP surgery not some kind of dodgy used car showroom isn't it?

Melroses · 20/02/2024 21:47

Definitely complain to the Practice Manager about all those letters. It sounds batshit!

iamyourequal · 21/02/2024 20:11

The nurse sounds like she is treating her patients with pure contempt if these are the strategies she uses to engage with people. I know it’s been awful for you OP but you really should complain.

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