I turned 49 this weekend. I want to use 3.5 stone. I've been using Lumen since August - I've lost about 7lbs. I'm not suffering major perimenopause but likely somewhat impacted.
I'm going to give you some background. The last few years have been insanely stressful. Recovering from DV and coercive control, diagnosed with PTSD 5 years ago, my child had a diagnosis and needed years of therapy, I was diagnosed with a rare disorder which means I will always be prone to depression, I was very isolated while working in the USA during the pandemic with pretty much nobody around me except my child who is now 7.5yrs. (I'm Canadian and a long time UK resident), I had employer issues, etc. I had unimaginable PMDD which I couldn't take medicine for because I can't take SRIs. And to no surprise I was barely getting 4 to 5 hours sleep for 5 years and no holiday.
First of all it is not marketed as a weight loss device - it helps you improve your metabolism which in turn can help you lose weight. I Lost 35 pounds doing the BetrHealth plan and then another 15lbs but I couldn't keep it off and I was frustrated of course. But that first 35 lbs was lost by focusing on the gut biome. There were no restrictions to volume of food just eliminating things that are bad for the gut. After that you add back things to see how they effect you but its not a matter of one thing at a time to see how you respond. So this is why I got Lumen to understand better how things actually impacted my metabolism and to stop guessing because trying to stay on that gut-biome list of food was limiting.
So in August I got the Lumen after just finally returning to the UK (which was a complete upheavel of events to move when we did and get accommodation in this market. I started to see results fairly quickly in terms of my metabolism improving. A few weeks after I got made redundant! Then I got covid for the first time. Then we had to move again my little Lumen device made it clear that STRESS is my enemy much more than food itself.
That said, using the Lumen and for the period of time I am really focused on hitting the macros and getting exercise (my goal is 12,000 steps/day) I was losing weight. But I've been struggling with the exercise. However, I'm sleeping better than I have in forever. PMDD is minimal. Everyone has been saying I'm glowing and look like I've anti-aged. lol.
So my point is, Lumen does exactly what it proclaims it will do. It is not a weight loss program. It is a tool that can help you lose weight. But it's not a holistic program in the sense it is going to hold your hand like a personal coach. I love it because it is a tool that helps you connect the dots. Like most women if I do not get sufficient sleep I cannot lose weight. And that makes sense because it's during sleep when your body most efficiently burns the fat. It helps you understand how long between when you eat last in the evening and when you eat the next morning. It helps you understand how much carbs you can eat and how to cycle carbs and what combination of macros to eat. There's so much more.
If you want to really learn more about Lumen search for "Maria Fox Lumen". She's a British police officer who was on the brink of health disaster and is now somewhat of an athlete. She has a book on amazon.
And finally as far as Lumen customer service. When I send messages in the app I get very fast results. I've not had any bad experiences, quite the opposite.