Hi all 😊 Due to get married at the end of November - wedding is a registry office ceremony, followed by a hotel reception.
The wedding reception was booked back in July after we went and had a viewing, it’s a fairly large hotel chain. Everything started off fine when we had a dedicated coordinator who went through all the details with us, however after we signed our contract and paid our initial deposit, we found out that he was leaving the same week and one of his colleagues would be taking over our communications going forward.
From this point on, things have felt difficult and we have rarely had communication. One of the things our previous coordinator mentioned at the time of booking was a complimentary tasting session where we would decide our wedding menu, and go through the finer details of the day such as the running order and decorations. He advised this would take place in September sometime. Fast forward to mid August, and I hadn’t heard anything. I sent a long email with a list of questions (mostly that had come from other vendors such as DJ, cake maker etc), and also asked when the tasting event would take place - this went unanswered for 2 weeks.
I followed up with a phone call to the new point of contact after I had no response who tried to reassure me that a new person would be starting mid September. I asked about the tasting session, and she proceeded to tell me all the slots for September were already booked (!) and she would look at dates for October. This raised concerns for 2 reasons - firstly that it wasn’t even them contacting me to book this in, it was only because I phoned that we were even having the discussion, and the dates she offered me were only 4 weeks before the wedding. She proceeded to ask me to choose some options for the menu, and said she would send a booking form to confirm - this was 2 weeks ago.
I sent a further chaser to her a week ago, explaining that we needed the confirmation of the event details so that we could book the time off work and arrange childcare - no reply. I sent a mild complaint email yesterday morning, expressing my concerns over lack of communication and confirmation - still nothing.
Am I being unreasonable to feel concerned about this? I am planning on trying to call her tomorrow to follow up and find out why there is such a delay, but I’m becoming worried about what I can do if she fails to respond to any of my communications or doesn’t take my calls.
We have 10 weeks to go and some decisions made have been made off the back of what the original coordinator told me, such as they could provide table decorations, place cards, welcome boards etc. and I’m beginning to panic that if none of this is the case I won’t have any of it organised in time for the day.
What would you do?