wedding venue issues

[bublingon12]

we're having issues with our venue, its a new venue and what they said they would provide is now changed!

They want extra money for cake table
extra money to set up even tho it was agreed with could set up night before
We're not allowed to take our own decorations

Just feel like they don't really know what they are doing and that it could effect our whole day.

DF wants to pull out and find somewhere else
We're only having a simple afternoon tea so I have other options its just this is a great location.

Thoughts? Should i be firm with them about what was arranged? Women we booked with isn't there anymore because she was saying the wrong things!

If you haven't paid the deposit/can afford to lose it then I'd think about choosing a different venue!

I think it's cheeky of them to add extra costs without prior agreement, and I'd be worried about them adding even more charges on!

Some places just use the word "wedding" to artificially inflate their prices

I would try meeting with them and being firm about the agreements and write them down in the meeting. There are some things that it’s normal to charge extra for but those aren’t things I’ve heard of to be charged for.

Most established venues will offer a package which details what it includes (eg cake table) and if its not on list, my purchase should assume that it will be extra

No idea where "my purchase" came from!

lots of things were agreed on email but they are now saying that the lady who said it was wrong,
They have agreed to stick to supply table cloths as I put my foot down.
But putting my foot down has brought out all these extra things.

I'm waiting to hear from other places, we've paid a deposit but I think in light of whats happened they would be unfair to refuse to return it.

They want to act like a high end venue adding costs but its not what they are, its a room above a cafe in a nice park and its just afternoon tea so not complicated :)

We did meet and they explained about the issues etc but none of these extra things came to light until they sent an email!
We discussed my decorations, them clearing the room etc when we met!

When you paid your deposit you will surely have signed something confirming what you’re paying for? I would be waving that in their face and saying to stick to it or lose it. You can’t change your mind after the fact!

No we paid the deposit to secure the date as they started putting pressure. I will double check what they sent me via email.

Just checked nothing in the terms and conditions, to be fair and mistake on their part is terms and conditions are mainly related to their other venue. They need to do specific ones for this one.
Just doesn't instil confidence.

It doesn't sound like the venue has been very organised or professional preparing for your wedding? Do you have any other venues that you'd be interested in?

We've booked a pub that usually doesn't do weddings, and yet we haven't had any issues at all with them regarding booking or what to expect from the day!

I have frantically been looking and found a couple of local hotels who will do afternoon tea, it will be a little more money but thinking it would be worth it for less hassle and better service as they are more experienced. Its a shame, its a nice venue and I wanted to give them a go.

Stand your ground OP, the T+Cs they sent you aligned with the deposit you parted with are the T+Cs that should stand. Much like any big purchase, you read the T+Cs provided, ensure you're happy and then part with the £. They can't move the goalposts now, that's not what you signed up for. They're silly for doing this as you could easily write them bad reviews all over the place and ruin other potential business for them. They should take the hit cost/labour wise and re-write their T+Cs pronto.

Getting my money back and booked the other venue. Feel so much better :)
Just booked our honeymoon, 2 weeks in Mauritius, cant wait

So glad you're feeling better about your wedding. Hope that everything from here on out is plain sailing for you!