Charged for Christmas Day.

[sessi]

Hi there,

I pay for a block booking at my stables and was told that despite my usual weekly lesson falling on a Wednesday ie Christmas Day ( when obviously the stable was closed ) I could not have this missed lesson transferred to my next block booking.Its a bit of a chicken and egg situation,any thoughts?

Absolute bollocks. Seeing as they cancelled the lesson (ie closed for the day) then you cannot have paid for a lesson that would not have occurred. They either need to add an extra lesson on the end, or refund you the cost of the lesson.

Every place I've ever ridden at would have allowed you this as credit to rebook/another lesson at another time rather than charging you for a lesson they didn't provide. Sometimes they had quite stringent terms of how long you had to spend the credit which made it a bit tricky to use if you only had a narrow window of opportunity to ride in but they wouldn't have just charged for a lesson you couldn't have. I know some sports facilities like gyms operate on more of a subscription model where you pay for access to the facilities, so you don't get money back for instance if the gym is closed on Christmas day or I guess with things like dance classes you pay for the 'term' usually so for however many weeks' worth of lessons and then there's a break for holidays but riding stables (other than RDA who are a bit different) don't usually work on either model? Is this in the UK?

Check the t&C's, you may not be able to get your money back but I would be very disappointed and massively put off the school if they don't give you something at least?

I’m glad you agree!! 😊

Yay, its in the UK.Will check T&Cs,thanks for your thoughts.