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The staffroom

Whether you're a permanent teacher, supply teacher or student teacher, you'll find others in the same situation on our Staffroom forum.

Anyone work in school admin & dreading the return?

15 replies

Returntonormality · 27/08/2025 17:06

As per my title, does anyone work in school admin and is dreading the return? I’m feeling so anxious about going back (to a primary school in my case). The end of the summer term was ridiculously busy and there’s still so much to tackle before the children return. We have two PD days but much of those will be taken up with training. I’m the only ‘front of house’ and it really is full on every day.

My days are very long due to having to be on site for the wraparound care provision and I don’t even get a lunch break (well, obviously I’m entitled to one, but there’s rarely anyone available to cover me and I can’t leave the reception unmanned, I’m often also required to help in the lunch hall). Days are a blur of questions from parents/children/other staff, phone calls, emails, visitors, first aid, lunch orders, organising trips, placing orders for supplies, generally running around etc etc. Some of our parents can be quite ‘tricky’ and a few children have behaviour issues; we also have some children with significant needs. I can honestly say this is the busiest and most stressful job I’ve had, a constant juggling act. I do get satisfaction (largely from surviving each day!) and enjoy working with children (and the head, who is lovely) but the pay doesn’t really reflect the responsibility of the role and the (unpaid) holidays are wasted on me as my children are grown up. Oh, and let’s just say the trust we are part of is very unsupportive and there is no money!

I don’t know why I’m posting, probably for a bit of solidarity!

OP posts:
FenderStrat · 28/08/2025 06:47

Take your full lunch break.
Go to the staff room, sit down and stay there or go off the premises for the hour.

SocksNStuff · 28/08/2025 18:00

Sending solidarity here :-)

I think I was one of the tricky parents when my DC was in primary school. We couldn't get medical help for him or me, and we had significant family problems as well, and DC having undiagnosed SEND. The whole time in primary was a total misery for us. DC had a breakdown in year 9 and left the school system.

The lovely lady in our school who was on reception was very clearly holding the whole school together and everyone knew it. I always wished that I had any appropriate words to tell her how much we appreciated her and that we saw how critical she was to the whole outfit. There just weren't words though, and if there had been, then it would have been wholely inappropriate for me to say them.

I just wanted to say though - I think people probably do see how great you are, and do appreciate you. If they don't say it, it's probably because their life is totally on fire behind the scenes.

Good luck there, and thank you for your efforts.

FenderStrat · 28/08/2025 18:18

I have the greatest respect for the reception staff in my school. But it is simply impossible that a receptionist can be holding the whole school together.

SocksNStuff · 28/08/2025 20:50

I think that was probably why she left just after we did.

Returntonormality · 28/08/2025 21:05

Where did I say I do that, @FenderStrat ? Teachers (ably supported by some amazing TAs) are very much the stars of the show and have my greatest respect. The point is, being a school administrator is a surprisingly involved role. (Also, FYI, I am entitled to a generous 30 minutes unpaid break.)

OP posts:
FenderStrat · 28/08/2025 21:09

My comment was aimed at socksnstuff who claimed that at her children's school the receptionist was, " very clearly holding the whole school together."

This is just not possible.

SocksNStuff · 29/08/2025 07:41

@FenderStrat The headmaster told us that she was right upfront when we joined. By the time we left 7 years later, literally everyone else on staff had resigned and been replaced. She was the only one left. Well her, and the caretaker. He was still there too. A few months after we left, the lovely reception lady left too.

FenderStrat · 29/08/2025 07:44

The head was paying a kind compliment.

She wasn't writing the schemes of work for English and maths, she wasn't meeting with parents to discuss EHCPs, she wasn't performance managing staff.... and all the other hundreds of jobs.

SocksNStuff · 29/08/2025 08:19

I think you might be having a bit of trouble reading between the lines of my post.

FenderStrat · 29/08/2025 10:03

No.

BurntBroccoli · 31/08/2025 22:03

You really should take your lunch break otherwise if you are only paid minimum wage, the school may be illegally underpaying you.

lanthanum · 02/09/2025 18:31

You are entitled to your lunch break, away from your workstation - kick up a fuss about that. There's the underpay issue, and you will also do a better job if you have a proper break, even if it's only the statutory 20 minutes.

I once went into our local primary and found the head on reception - all the admin staff were doing some training. He said he hoped he didn't have to transfer any calls as he wasn't sure how to do that!

EverythingElseIsTaken · 02/09/2025 18:47

FenderStrat · 28/08/2025 21:09

My comment was aimed at socksnstuff who claimed that at her children's school the receptionist was, " very clearly holding the whole school together."

This is just not possible.

I do wonder if my school would be able to hold together if I wasn’t there (or an equivalent “me” as and when I leave). Nobody else orders supplies, books training, books coaches, books trips, puts through the payroll confirmation, deals with recruitment……

The school could only manage without me if they replaced me so, yes, I do hold the school together a lot if the time.

BurntBroccoli · 02/09/2025 19:15

EverythingElseIsTaken · 02/09/2025 18:47

I do wonder if my school would be able to hold together if I wasn’t there (or an equivalent “me” as and when I leave). Nobody else orders supplies, books training, books coaches, books trips, puts through the payroll confirmation, deals with recruitment……

The school could only manage without me if they replaced me so, yes, I do hold the school together a lot if the time.

Here here for admin staff and receptionists! They are a very important part of any organisation and often keep the wheels turning on a bus that would otherwise break down.

Jankled · 05/09/2025 21:00

Our office/reception isn't even staffed most afternoons, like in many small schools. Phone calls go to answer machine. Someone else just has to answer the door. Please take your lunchbreak! Agree entirely that good office staff can definitely be the ones holding everything together a lot of the time.

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