Yep, a MAT. And one of the typical ones, too.
Directed time doesn't come into it. We are, apparently, well under DT budget. Because daily briefings, detention duties etc. have somehow vanished from it.
Sansa, telephoning achieves nothing if parents aren't supportive, do nothing to foster positive relationships if you can't find the time for positive phone calls or are the fifth person to have to ring home in a day because of some policy. The parents we want to contact have wised up to it and disconnected their phones. We still have to try ringing and then record it, for the "paper trail".