I have a new starter joining my tutor group (and German class) from an ex-Soviet Asian country and speaks both Russian and her native language. She's officially starting on Monday but she came to visit the school today.
She couldn't answer my questions ("how old are you?", "how do you spell your name?"), so we were using Google Translate. She could write her name in the Latin alphabet but other questions on the profile form she could only answer using Russian so her dad ended up doing it for her. Her parents - who both seemed to have very good English - told me that they didn't have "proper English lessons" at her old school but they didn't seem too concerned.
Our EAL coordinator is on maternity leave without a replacement. Our local authority website says that they can provide bilingual TAs for a few hours a week - but only for Arabic & Polish.
I'm completely stuck as to what to do! I don't think we have any staff or students who speak her native language - we have a few Russian students but not in the same year group.