I've just started working in a school; on the admin side as a business manager rather than as a teacher, but my role means that I deal with attendance and all the related issues.
I don't want to give details, but one situation now involves social workers and safeguarding and was quite distressing to hear about - goodness knows how those actually involved feel!
How do you stop yourself from thinking about it and feeling so sad for the kids? I don't want to become heartless, but equally, I'd like to reduce my emotional response; it's not my job to become involved with it, I'm not going to be involved (other than in a recording details if required fashion) but I can't stop thinking about the poor kids.