We've just collected our 2 'junior' (20 months old) boys from their first cattery stay. They clearly hated it and hid from the lovely lady who looks after the place; she had to feed them at night or they wouldn't eat. They had their own toys, bed and each other (they are brothers). We've used this cattery for years for all our previous cats without a problem. These 2 cats were rescued farm kittens, but settled into our house without a problem - they are affectionate, inquisitive and very active normally. We feed them during the day with no problem (they ate the same food in the cattery). They also were overjoyed to be home.
My question is, how can we make it a less traumatic experience for them, us and the cattery? Alternatively, how do we choose a reliable cat sitter?