Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

The litter tray

Join our community of cat lovers on the Mumsnet Cat forum for kitten advice and help with cat behaviour.

Should I complain? Feeling ripped off after vet’s mistake

5 replies

whatisthisinmyburger · 28/02/2024 02:51

My (currently) 3 year old cat had a UTI last year, all the typical symptoms, blood in wee etc. Saw a brilliant vet who confirmed it was an infection, she had an antibiotic injection and was back to normal almost instantly.

A week ago I noticed she’d come down with another UTI, saw a different vet at the same practise and just felt totally fobbed off. He was eager to talk about stress, stress related cystitis - didn’t listen to me regarding her home life and personality, no stress factors etc. I did speak up that I don’t believe it’s stress related at all but was just shut down really with suggestions to get Feliway diffusers etc.

His treatment was an anti inflammatory injection followed by Metacam at home. I said last time we came the antibiotic helped, she bounced back straight away with no further problems. He was abrupt in telling me that antibiotics are an outdated treatment, the previous vet absolutely shouldn’t have administered an antibiotic injection but he’s old fashioned. OK, but how do you treat infection? Hmm The way he said it felt like a dig at the previous vets training too, which was in Eastern Europe. Previous vet is only late 20s so not an age comment.

I spent £120 on this appointment and treatment. She came home and there wasn’t obvious distress but just seemed a bit quiet and didn’t bounce back like last time and then I noticed more blood and the usual symptoms. I booked her in again and requested a different vet. This vet was thorough, listened to me and took a urine sample… tested and confirmed it’s an infection and needs to be treated with antibiotics. They knocked the price down a bit but still £80…

The more I think about this… why am I paying more money when the vet made a mistake? Why was a urine sample not taken to check for infection? I’m sad my cat has been poorly for longer than necessary due to him missing an infection that needed treatment. Would you complain about this? I don’t want him sacked or anything - I think I should get some money back though?!

OP posts:
Autienotnaughtie · 28/02/2024 04:29

I'd say it's valid to complain. Explain the cat was missing diagnosed costing X and you feel this is unfair. Don't you have pet insurance though?

shearwater2 · 28/02/2024 06:14

Definitely, particularly when you pointed it out in the first place. They should waive all the cost of the first appointment. And poor cat, suffering for longer than she needed to.

@Autienotnaughtie Most pet insurance has an excess which means claiming the sorts of amounts the OP talks about isn't worth the bother. And my cats are 15 - it would be very expensive now so I don't bother. I have it for my middle aged-older dog but the price has doubled since I took it out.

whatisthisinmyburger · 28/02/2024 17:36

Thank you! Just wanted to check I wasn’t being an arse. Hate complaining and usually chalk most things down to someone having a bad day or mistakes happen but I think this was a bit rubbish.

Like you, we have never had pet insurance for our cats. We are very lucky that it wouldn’t have worked out worth it for us owning multiple cats over 20+ years. Touch wood it stays that way! It’s luck of the draw really isn’t it - sensible to have it still, no wrong decision IMO, I would pay whatever they needed just feel ripped off in this scenario.

OP posts:
Lenax · 06/07/2024 10:09

How did you get on with this op? I'm in a similar situation where vets missed something with my cat and am unsure whether to ask for my money back or not

Needanadultgapyear · 06/07/2024 14:46

98% of cystitis signs in cats are not caused by bacteria. I won't prescribe antibiotics unless I have seen bacteria on cytology of a urine sample. Without positive bacteria ( not blood and protein on a dip stick) the recommended treatment is anti- inflammatories this is endorsed by the international society for feline medicine.

New posts on this thread. Refresh page