We have been using a nice local cattery for about 3 years- it started off spick and span with the cats being dropped off in the beautiful purpose-built building and being able to settle them in etc, however has changed to handing over/taking back the cat basket at the gate over time. They are also taking a long time (3 days +) to respond to an email to check times to drop off/pick up. A couple of days ago I rang to check times after not hearing back and the lady owner said they'd had a break to do maintenance etc and talked about having a break because it's a 7 day a week job etc. I completely understand this- I imagine they could block out times for this over the year- however I'm also concerned in case they suddenly shut down leaving us scuppered (we are on holiday in a week and a half). My nervous cat was quite scared last time I picked them up and the owners seemed quite flustered when handing over- perhaps she escaped the pen or they had to grab hold of her I don't know, but my instincts are saying things are going downhill in some way. AIBU to change to a new cattery and with energy prices etc are more catteries feeling the pinch?