My friends cat is very grumpy and not keen on people. She absolutely refuses to be groomed. She does go to a professional groomer. But today she was so matted she had to have quite a bit shaved off. The poor thing looks like a plucked chicken. She usually behaves beautifully for the groomer. But it's very expensive. Any tips. The groomer rubs some pet remedy in her ear which helps. So we will try that.