Natures Menu 48 sachet bargain!

[WatcherOfTheNight]

I've noticed a few in the litter tray feed their furry masters Natures Menu...thought I'd share my bargain with you.
I've just bought the box of 48 mixed for just under £9 on Amazon!

Might be a glitch but worth a shot?

Thanks for deleting my last post & preventing me from outing myself!

Sorry, delivered via Royal Mail, not Amazon!

Yes what's going on?

ButtonMoon- I suspect listing it at that price wasn't accidental. I ordered the food and some DP ordered some cat litter. Both were never sent even though they marked them as dispatched. DP was told they'd refunded him last Thursday but the money still hasn't come through. He's going to give it another day or two because of the bank holiday and then complain to Amazon.

Some DP? My DP!

Should we all complain to amazon

I think we should all definitely complain to Amazon. There's no way that ALL of our orders have been sent but not arrived.
They were never dispatched at all, despite being marked as so!

Oh wow ...what a shit show
I was just coming to ask if anyone had received their order & I see that it looks as if no one has.

I haven't received mine either.
I've had no replies from the seller so have contacted Amazon today.

Sorry folks,was hoping we'd all grab a bargain!

Well they'll be getting a zero Amazon feedback rating from me, and a report to Amazon.

I've emailed Amazon again this morning asked my them to look into the seller.
Very suspicious that none of us have received the food.

*asking



Message From Customer Service
Hello

I'm sorry to hear of the issues you've experienced with the Marketplace Seller buyallmeans.

Further to your Email, I can understand that many customers also have not received the goods which they have ordered from them and I can also understand that the same seller is now selling the items under a new name.

I can also understand that you have now received an email from the seller with no explanation of your items and you have replied to the email from the seller asking that whether they fulfill your order.

I would like to inform you that we at Amazon.co.ukk_ take pride in our customer service standards and believe that customers who purchase from the Marketplace should be treated with the same degree of service as a customer who's purchased directly from us. Even though your purchase was made from a Seller, we realise that it may influence your decision to visit our website again.

I've forwarded these details to the relevant team for investigation. They'll take serious against the seller and They'll contact you again if they need any further information.

I'd like to thank you for reporting this matter and assure you it'll be treated with the utmost seriousness.

I'm sorry that your shopping experience at Amazon.co.ukk_ Marketplace has been disappointing. Even though your purchase was made from a Seller, we realise that this experience may influence your decision to visit our website again.

As a representative of Amazon.co.ukk_, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was built. Please know that we'll continue working hard to ensure that you receive accurate service, and to minimise the chances of anything like this occurring again.

I hope this helps. We look forward to seeing you again

Warmest regards,
Gayathri.M

Your feedback is helping us build Earth's Most Customer-Centric Company.
---

Really hope this posts!

This is the reply I've had from Amazon today,I mailed them saying I believe this seller to be fraudulent.
Amazon will process the refund if the seller doesn't.



That's strange. I waited for an order from amazon to arrive for most of July. Eventually I gave up and contacted the seller, but had no response. Amazon refunded me fairly quickly and said the seller had disappeared. I use Amazon a lot and have never had a problem before, I wonder if this is a new problem for them. My order was for garden furniture not cat food but it was a total bargain and too good to be true, so similar situation.

At least Amazon have responded to you. The seller told me I would get my refund in 3-5 business days so I suppose I've got to wait until then. This was on Tuesday so if I haven't had it by next Tuesday I'll be contacting Amazon.

Pink I originally contacted Amazon as the seller didn't reply to me,I was so annoyed !

When Amazon emailed me back,I escalated the complaint as I think they really need to look into what's happened here.

I put off ordering my zooplus order too as I thought I'd have enough food to last for a bit 😡

@Maudlinmaud was yours also from the same seller ?
We ordered the cat food from Buyallmeans.

Watcher no. Riven pentaq was the seller. I was pissed off that I missed this thread about the cat food as I've 3 to feed at the moment but looks like I had a lucky escape. I hope you get your money back. It was the waiting that annoyed me most.

I've just had an email saying I'll be refunded in 3-5 days.

Amazon have offered a refund. At first though, they told me it wasn't their responsibility and that I should chase it up with the seller! So if they try to palm you off with that, keep insisting.