Last September I signed up for a three month trial of the app Woofz, think I paid just over £20 for 3 months. Thought it was worth a go as it was the first time in 16 years we’d had a puppy again. Anyway as a life long dog owner I found it pretty useless and decided when the time came, I wouldn’t sign up. Heard nothing more from Woofz and my puppy is now a year old and doing great.
Now today I was checking my bank statement and there was a payment to Woofz taken yesterday for £71.09!! Obviously I was a little shocked so checked back to find two other payments of £71.09 had been taken, one in December, one in March. No email or notification from Woofz was ever received of costs, subscription or payments taken. Looks like £71.09 is taken every three months. So £284.36 a year for an app!! Absolutely ridiculous and I paid less for my 6 week in-person puppy course. Appalling it doesn’t inform you it’s taking money or tell you of upcoming costs. I didn’t subscribe or pay via the Apple App Store, so the subscription didn’t show up there. I do check that regularly to make sure no rouge subscriptions. Money was taken via Apple Pay so I must have paid the initial £23.00 via that. I didn’t realise they then had the ability to keep taking money that way without notifying me. On complaining today they have offered a refund of the last £71.09 taken yesterday, but refused to refund the first two payments. They kept offering me free access to the app for the rest of the year instead, which I don’t want. So just wanted to warn others if you signed up (possibly via social media ads) to the trial period, check your bank account to make sure Woofz aren’t fleecing you. IMO this behaviour is a scam. Customer service said today they don’t have the technology to send out emails to let people know of upcoming payments or cost! Seems a poor excuse as they are a tech/app service.