Looking for advice. We are on holiday and my dog has just died at a boarding kennel.
We have been using this kennel for years. They phoned me at 9.45 to say he had shallow breathing. And that they would normally take him to the vet straight away but they were short staffed and could not.
So they phoned my emergency contact, my sister, who lives 40 minutes away. By the time she had got there he had died. They said “ideally we like emergency contacts to live closer”, whilst also admitting that they had failed him.
I am so shocked and angry. We trusted them. I also feel like I have let him down as I was not there when he needed me.
I’m not sure how to process this but I feel like they could have done more to help him. What should I do?
DSis is taking him to the vet so we can find out how he died.
edited to add: he died about an hour after they first called. My sister did tell them it would take her 40 to 45 mins to get to them. The kennels are a 15 min drive from the vet.