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Puppy needed eye treatment after grooming - is this common?

9 replies

BlueRaspberry7 · 27/04/2025 17:43

When I picked up my dog (8 month old poodle) from the groomer, she (the groomer) mentioned that he was showing some discomfort in his eye. She advised that I should “keep an eye” as he may have had something wrong with his eye before he went to his appointment.

She also said that many of her clients have thanked her as after getting shampoo in their eye at their groom, they were made aware of a pre-existing problem in their dog’s eye. She then said that sometimes things do get in pups eyes during grooming.

Once back home his discomfort increased and he began pawing at his eye and rubbing it against the floor . About an hour after getting him home the eye was completely closed up.

We took him to the vet and they confirmed he had an ulcer from scratching his eye that needed treatment. This cost a couple of hundred ££. Treatment worked fine thank goodness and his eye healed up.

My question is does this happen often when people take their dogs to the groomer? I’m pretty sure he must have got hair or shampoo in his eye there which caused the problem - he was fine before the appointment. It ended up being a stressful and very expensive day for us all and I’m kind of nervous about taking him back.

I’m not saying it was the groomers fault, just wondering if it’s likely to happen again and any steps that can be taken to prevent it.

OP posts:
LandSharksAnonymous · 27/04/2025 17:54

Ah yes, the legendary 'customers have thanked me when I either managed to cause injury to their dog through my negligence.'

I, personally, wouldn't take a dog back to that groomer. They knew they had done something to cause discomfort or pain to your dog and they tried to manipulate you into thinking it was acceptable.

Yes, things like this do happen. One of mine once lost most of her dewclaw because she flinched at her first groom and the groomer took too much off. The difference is, my groomer rang me on the spot and told me what had happened.

Good groomers admit when they have made mistake, they don't play it off and they certainly don't act like they've done you a favour when they've cost you extra money and hurt your dog in the process.

Find a new groomer.

BlueRaspberry7 · 27/04/2025 18:02

@LandSharksAnonymous it was one of those very weird conversations where you find yourself thinking, wait - are you actually saying what I think you’re saying? Then come off the phone feeling confused and, yeah basically manipulated.

thanks for validating my instincts. I really didn’t like how the groomer also told him off and pushed his paw away from his eye when she saw he was reaching for it. I’ll find somewhere else as the trust has been broken and it all felt very off.

OP posts:
NormasArse · 27/04/2025 18:04

This happened to my dog. I noticed his eye was weeping when I picked him up, but the groomer said nothing. It continued, so I took him to the vet- like you, it was a couple of hundred pounds.

I groomed him myself this time- I’m not taking him back there.

BlueRaspberry7 · 27/04/2025 18:23

@NormasArse sorry to hear that. Did you let the groomer know what happened or just move on? And how did you get on with grooming him yourself??

OP posts:
Thatcannotberight · 27/04/2025 18:26

I had a miniature poodle for 18 years and used 2 different groomers. This never happened. I would be very pissed off with that groomer.

BlueRaspberry7 · 27/04/2025 18:51

@Thatcannotberight oh really, that’s interesting -this was only our 3rd ever groom so I thought it might be a fairly common thing.

OP posts:
Thatcannotberight · 27/04/2025 19:03

BlueRaspberry7 · 27/04/2025 18:51

@Thatcannotberight oh really, that’s interesting -this was only our 3rd ever groom so I thought it might be a fairly common thing.

I only ever used groomers who were poodle experts/enthusiasts. Maybe that's the difference. Both of mine owned poodles and showed them.

Ylvamoon · 27/04/2025 19:13

I have had Tibetan Terriers for the last 18 years... I never came across any type of grooming injuries. I also have groomed them myself and not caused any harm to my dogs (I think they would not trust me ever again!)
I'd say your groomer is incompetent, find another one ASAP!

Perplexed20 · 27/04/2025 19:15

My dog gers groomed regularly. He's the dreaded (according to mumsnet) cockapoo. This has never happened.

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