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If you're worried about your pet's health, please speak to a vet or qualified professional.

Pet insurance

12 replies

wondabar · 05/09/2023 07:14

I am so confused by pet insurance. Why do some companies charge double the price for what is seemingly the same cover? We need to get our One year old dog insured as the insurance we got when we purchased her is about to expire. If we renewed with the same company, it is much more expensive.
Who are you with and what type of cover do you have?

OP posts:
KateyCuckoo · 05/09/2023 07:16

Whatever you get, make sure it has lifetime cover for any illnesses.

SayingwhatIreallythink · 05/09/2023 07:16

Be really careful before you swap incase your vet has mentioned anything in her history that may lead to certain claims being dismissed.

andrainwillmaketheflowersgrow · 05/09/2023 07:22

Be very careful switching companies if you've ever seen the vet for anything outside of her boosters.

Even if they've mentioned issues at her check ups it could cause insurance issues down the line.

We're with Tesco and pay for 15,000 per year of lifetime cover. £57 a month for our 5yo beagle. It covers accidents, illnesses and third party.

hermioneee · 05/09/2023 09:08

We have lifetime insurance with pet plan which is almost £50 a month. I was so close to cancelling it, thinking that I could just put aside £50 a month and then use that.

However, dog is 3 years old now and the vet bills in the last few months have totalled about £300. Just one week's worth of tablets that he'll need for about half the year is £90.. so yes, completely worth it.

ScattyHattie · 05/09/2023 10:33

It's a bit different to most types of insurance as you want to buy the best policy for the long term right from off as can't always shop around each renewal due to pre-existing conditions which other posters explained, it doesn't matter if not claimed for and they request full records of any vet been to on first claim. They also tend to group pre-existing so a minor lump = all types of lumps incl cancer, that puppy diarrhoea= all bowel conditions. Some minor things maybe reconsidered and added back after a period has passed without treatment but isn't guaranteed.

The cost difference is because many lure you in cheap on first year and while dogs young, but may whack up premiums post claims or when dog gets old as risk is then higher but it's often when need the coverage most & have you over a barrel. Some also quibble claims to avoid paying out so you may end up left with the vet bill or do it slowly and bear in mind that vets won't claim direct if they know will likely be left unpaid so you maybe expected to pay upfront.
Some don't penalise individual for claims others do so have to consider if it's worthwhile making claims when premium/possibly excess may increase for rest of lifetime.
Some cover dentals and others only if accident, these can be expensive my dogs last was about £500 and some just have poor teeth no matter what you try. Do they cover behaviourists or complimentary therapies, physio, hydrotherapy, nutritionist, acupuncture etc.

Read the policy details carefully as many get caught out believing are covered for xyz and aren't because it actually contains limitations within. Is it covering conditions for the dogs lifetime and the vet bill pot renews annually or is it a limited that will only pay £X per condition over lifetime which isn't as useful.

These days need a minimum £7k vet cover per year on lifetime policy, ideally as much as can afford as it doesn't increase so in 10yrs time how far will it stretch, probably seem not enough in even less time given current inflation of vet bills/meds etc.

I insured mine with petplan which are more expensive but had good reputation & longevity as some had recently left pet insurance market altogether or underwriters changed & those with policies can end up shafted. They pay quickly for claims and all vets & specialist referrals would take direct claims so I've only had to find the excess. Cover dentals ( if keep to terms) & complimentary therapy. Can claim for everything without worry of effecting premiums. They covered my dog up till passed at 17yrs and premiums will always rise as costs/risks increase but were steady. Paid 20% bill on top of excess over 10yrs but i'd rather keep premiums affordable and pay for what I'm using. Also cover stem cell therapy for arthritis which gave her much better quality life and I'd never have afforded otherwise.

muddyford · 05/09/2023 16:59

Ours is insured through ManyPets. c£500 for £15000 cover, two year old retriever. Our excess is £130. It only went up a few pounds from last year. If you have a pre-existing condition, but don't seek advice or treatment for two years, they will start to cover it again. Mine had a minor eye infection about two days before his insurance started, but in another six months eyes will be covered again.

NewYorkie19 · 11/11/2023 13:17

Beware the auto-renewal money-spinner with Purely Pets Insurance. Many don't read the small print which says the policy will be automatically renewed unless cancelled, they just see the headline premium increase, often despite no claims, and decide to look elsewhere. It then gets forgotten in the myriad day-to-day pressures we all face. I switched my pet insurance at my renewal time because of the increase, and thought I had called Purely Pets to cancel. I then forgot about it until I realised I was still paying for it 7 months later. Purely Pets refused to accept my 'mistake' and have taken over £200 for providing zero service. My fault for being stupid, eh?
The situation has got so bad that the Government is proposing ‘clamping down’ on subscriptions and auto-renewals, but don’t get too excited. The Government is incorporating this in to the Digital Markets, Competition and Consumers Bill which is a wide-ranging behemoth that’s still only at the committee stage. It’ll be ages before that bill lumbers over the finish line, but it will.
If #PurelyPets really do care about their customers, and are proud of the services they offer, then what’s the problem with asking their customers to opt in for another year?
Unless of course, they aren’t so confident that they offer value for money…
Regardless of whether they offer a competitive premium in the future, I will never return to #PurelyPets, and now make a point of telling everyone not to use them.

SayingwhatIreallythink · 11/11/2023 18:53

Personally I like insurance to have auto renew so you won’t be left without cover. Pet insurance is different from car and house insurance due to the exclusions for pre-existing conditions. These don’t necessarily need to be for things that are major at the time.

andrainwillmaketheflowersgrow · 11/11/2023 18:55

Beware the auto-renewal money-spinner with Purely Pets Insurance. Many don't read the small print which says the policy will be automatically renewed unless cancelled

Most pet insurance is on auto-renew because, unlike car insurance, you're often better off staying on the same policy for life.

Spirro · 11/11/2023 19:05

Dog insurance is a nightmare. When your dog is 2-3 it’s a couple of hundred pounds a year. Fair enough. But once your dog gets older it goes up and up… for a dog that’s 5-6 you’ll be paying £600+ a year. A 10 year old dog will be over £1000 a year. That’s more than I pay to insure my house or car which is worth 300x the value of the dog!

And you can’t claim for checkups or vaccinations, or for medication that costs under £100. So you still have to pay for the vast majority of stuff out of your own pocket. It’s literally insurance against a serious illness or surgery, the odds of which are fairly low. I just save the money and it covers whatever is necessary, and if my dog doesn’t get poorly I still have the cash.

andrainwillmaketheflowersgrow · 11/11/2023 19:08

I mean, it's a gamble but lots of people don't have thousands to spend in one go on surgery, but they do have £50 a month (or whatever) to spend on insurance.

All our animals are insured and yes, it's expensive but it's cheaper than a big bill. Our oldest cat has just been diagnosed with arthritis - his medication alone is nearly £200 a month (painkillers plus injections). His insurance is £30 a month. I know which I'd rather pay!

Spirro · 11/11/2023 19:29

Yeah except as soon as you need to claim they put your premiums up sky high!

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