Beware the auto-renewal money-spinner with Purely Pets Insurance. Many don't read the small print which says the policy will be automatically renewed unless cancelled, they just see the headline premium increase, often despite no claims, and decide to look elsewhere. It then gets forgotten in the myriad day-to-day pressures we all face. I switched my pet insurance at my renewal time because of the increase, and thought I had called Purely Pets to cancel. I then forgot about it until I realised I was still paying for it 7 months later. Purely Pets refused to accept my 'mistake' and have taken over £200 for providing zero service. My fault for being stupid, eh?
The situation has got so bad that the Government is proposing ‘clamping down’ on subscriptions and auto-renewals, but don’t get too excited. The Government is incorporating this in to the Digital Markets, Competition and Consumers Bill which is a wide-ranging behemoth that’s still only at the committee stage. It’ll be ages before that bill lumbers over the finish line, but it will.
If #PurelyPets really do care about their customers, and are proud of the services they offer, then what’s the problem with asking their customers to opt in for another year?
Unless of course, they aren’t so confident that they offer value for money…
Regardless of whether they offer a competitive premium in the future, I will never return to #PurelyPets, and now make a point of telling everyone not to use them. Puerile, I know, but how else do we make our views known, unless we tell others.
I'm now with Waggel.