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If you're worried about your pet's health, please speak to a vet or qualified professional.

Vet's charges

105 replies

winkywinkola · 18/03/2014 10:08

My lab had a weepy eye. Went to vet. Got drops. Suspected allergic reaction. £47 all in for five minutes and a wee bottle of drops. What i expected. Come back in a week, said the vet.

Today I go back. I'm in there literally 90 seconds. Vet checks eyes, all fine, bye. And they want another £21.50.

Am I being naive to feel conned by this further charge?

OP posts:
Booboostoo · 19/03/2014 16:57

winkywinkola if you think that only complications require expertise in diagnosis then it should be very easy to diagnose your dog yourself next time. Just examine the dog yourself and if you arrive at the conclusion that nothing is wrong then you simply don't have to pay the vet anything.

moosemama · 19/03/2014 17:15

nutty, I think I would luuuurve your vets too! Grin

winkywinkola · 19/03/2014 17:44

I think it's cheeky to charge for less than three minutes. Nothing to do with expertise. Or any other facetious observations.

OP posts:
noddingoff · 19/03/2014 17:58

Usain Bolt would disagree :-)

EasyToEatTiger · 19/03/2014 18:05

Our vets are fantastic. I don't think they are that expensive, but we pay whatever the bill comes to. They make it affordable to bring in our ducks and chickens and are fantastic at consulting over the phone. They were lovely when one of our oldies had to be put down.

cashewfrenzy · 19/03/2014 19:46

Winky it's the allocated appointment you're paying for. I agree with the previous poster who pointed out that an unscrupulous vet might have given you unnecessary medication and charged for the time and you'd have been happier. Can you see how silly that is? Your vet put their time aside to review your animal's condition and unfortunately it costs money to do that. If you begrudge paying for it then perhaps as suggested you could just do it yourself.

People who believe a vet's time should be free used to really get to me. My skin's a bit thicker now, and I just mentally file them along with the nonpayers, the ones who are happy to pay for my opinion but won't listen to it, the perpetual complainers and the ones who rudely demand urgent treatment for animals that have been ill for days. They all go in the difficult clients box and I remind myself that it's not me, it's them. Fortunately the overwhelming majority of my clients work in partnership with me rather than viewing me with suspicion or cynicism and I feel happier to go however many extra miles are required for them :)

Aquelven · 20/03/2014 00:06

Our vet has just put their consultation fee up from £28 to £39. If you want a Saturday morning appointment, which used to be the same price, it now costs £68.

One of the vets took three appointments to try to work out why one of my Skyes was limping. She decided it was a shoulder problem involving the growing point which would need x-rays & probably an operation. I pointed out it was her paw that she actually disliked having touched. She then agreed it was an infection in her nail bed, cleared up by a short course of antibiotics.

Try speaking with some of the older dog breeders & exhibitors about just how infallible & highly expert some vets are!
My friend had one of her older bitches spayed following whelping complications. The vet left in half an ovary which turned gangrenous. After three return visits to the operating vet, the bitch was extremely ill & distressed, to be told there was nothing wrong, she sought a second opinion. The second vet opened up the bitch, ensuring he had a colleague as witness, & found the gangrenous half ovary. The first vet is now the subject of an enquiry. So don't try telling me they are all such competent experts who are worth exorbitant charges.

Aked · 20/03/2014 06:57

Of course not aquelven. There are some shit incompetent vets out there just as there are doctors, dentists and all kinds of people in all kinds of jobs.
If you are unhappy with your vet and think you receive a crap service for such money why not change vet?
Just as we can't say all vets are competent, nor can you tar them all with the same brush because of your experience. Most vets I know work above and beyond their call of duty.

winkywinkola · 20/03/2014 14:09

I've moved vet twice now. Once because he suggested an operation involving big £ to treat an abscess in my cat. I suggested antibiotics first which worked just brilliantly. My trust went right out of the window then.

The second time was when she wanted to charge me twice as much as a friend's vet to neuter my dog. I was staggered.

I think there are plenty of greedy, grabby vets out there as there saintly or even fair ones.

OP posts:
Ilovefluffysheep · 20/03/2014 14:25

Neither you nor the vet could have known it would take such a short amount of time to look at your dog. By booking you in, no-one else could have that appointment, so it seems reasonable there was a charge involved, although perhaps not as much as you paid.

I moved vets a year or so again, used to go to PDSA as initially they were cheap, but got more and more expensive (although whenever I went I always seemed to be the only one paying!). Other than one vet, they didn't seem that bothered about the animals either. When that vet left, so did I.

I moved to where I take my foster cats (foster for RSPCA) as had been very impressed whenever I went, and am so glad I moved. Everything about it is different, all staff from receptionists through to vets seem to genuinely care about every animal that comes through the door. I have had consultation fees knocked off a few times, and they are happy for me to bring my cat to be weighed, which is free, but basically give her a thorough examination, also free.

At my last appointment, which was a consultation for one cat (he has to have steroid injections every 6 weeks) and vaccinations for the other, when examing the one having vaccinations noticed her thyroid up. Because she is so old (17) they said there wasn't much point doing blood, the thyroid was clearly up (she had one side removed a few years ago) and they would put her on meds. She told me the price of the meds, told me they would be cheaper to order online, and actually gave me triple the amount than she charged for, as well as removing the consultation fee for my other cat. None of this was asked for, but i was so grateful.

Maybe you just haven't found the right vets yet?

cashewfrenzy · 20/03/2014 23:00

Most cat abscesses will get better with antibiotics. A proportion of them will be made more comfortable and will recover more quickly if the abscess is surgically drained. Many people trust professionals to make that judgement - clearly you don't.

Neutering is often something priced as a loss leader - it's a procedure clients will use as a yardstick when choosing a vet. It can also reflect the equipment, drugs, standards and expertise in the practice.

Some clients are interested in professional skill, high quality diagnostic and monitoring equipment and good service. Your criteria for a good vet appear to be cheapness and psychic ability. I'm sorry to say that I deal with people who share those ideas on a daily basis and I can promise that you and your pets will get so much more from your vet if you realise that you're on the same side. Some vets (doctors, teachers, dentists, lawyers, nurses, whatever) are crap. Most aren't.

Booboostoo · 21/03/2014 07:06

Aquelven sure all vets should offer their services for free because there are a small minority of vets who are incompetent - that argument makes a lot of sense! What line of business are you in and how much of it do you offer for free given that some of your colleagues, somewhere must be incompetent? And you are seriously suggesting you know breeders who could spay a bitch better than a vet? Where did they learn to do this, on YouTube? Yes if you have a sick pet and, as the owner, you mention ten possibilities there is a chance one of them is right, but that is not quite the essence of diagnosis!

My vets have helped:

  • keep my dog alive, happy and active for 8 years despite serious heart problems, by being the top experts in heart disease in the world
  • pursue my horse's bizarre diagnosis for 18 months, seeking consults in the US and UK, tracking down specialists in other cities and persuading them to come out to help and travelling with the horse to Barcellona to oversee new tests, until an answer was found and the horse saved
  • keep a cat alive after a horrific RTA that needed five rods to repair her face and 8 weeks of liquid feeding to keep her alive. The cat was hit when she was a year old, she's now 18yo and going strong.

and that is just off the top of my head the most serious cases, I have endless examples of vets turning up on Sundays, in the middle of the night, dealing with difficult animals with patience, etc.

3littlewomen · 21/03/2014 07:31

Recently both me and my gorgeous boxer bitch had a uti at the same time. I went to the doctor (no NHS here) paid €30 for consult and €20 for drugs.
Bitch went to vet later in day.... I had already collected a urine sample from her, so quick appointment - uti diagnosed and antibiotics given. Cost €162.50!! Sorry but that's a total and utter rip off!

Aquelven · 21/03/2014 10:15

Booboostoo What on earth are you ranting about?
Nowhere in my post did I suggest vets should offer their services free or that a breeder could perform a spay.
And, " as an owner, you mention ten possibilities there is a chance one of them is right," could you please point out just where I mentioned that & what that all means?

As for changing vets, not quite so easy when you live in a remote area where there is little or no choice. My vet was great but unfortunately tragically died in his forties. I'm not the only one who is far from happy with new incumbent, some owners have had far worse outcomes than me.

Booboostoo · 21/03/2014 10:28

Aquelven so what point are you trying to make by listing a number of veterinary errors and concluding that vets are not worth the prices they charge?

VetNurse · 21/03/2014 11:38

Veterinary care is expensive. Running a veterinary practice is expensive. As a vet nurse I get sick to death of people moaning about the cost of going to the vets.

Vets and vet nurses do not make a huge amount of money. They have to work in an incredibly hard and emotional industry and unfortunately they can not do it for free.

If a vet practice is very cheap then you would have to ask why. Are their nurses actually qualified? What are their facilities like? Do they provide excellent care or do it all as cheaply as possible?

At the end of the day a pet is a luxury and if you can't afford the vet then you can't afford the pet. It does amaze me when people bring in their (insert random breed)poo in which they have paid a small fortune for but then moan about the cost of vet care. They should be moaning about being ripped of by some backyard breeder, not the cost of the veterinary care.

Sorry I have gone in to rant mode.

You get what you pay for!

3littlewomen · 21/03/2014 17:05

I understand vetnurse that a vet surgery is a business, as are dr surgery a in our country. Perhaps you could attempt to justify the difference in cost I experienced I treating the same disease both in myself and my boxer? Both businesses would have similar outgoings?

3littlewomen · 21/03/2014 17:06

I understand vetnurse that a vet surgery is a business, as are dr surgery a in our country. Perhaps you could attempt to justify the difference in cost I experienced I treating the same disease both in myself and my boxer? Both businesses would have similar outgoings?

3littlewomen · 21/03/2014 17:07

Sorry - double post!!

moosemama · 21/03/2014 18:03

Both businesses wouldn't have similar outgoings. GP surgeries are essentially offices with a few pieces of small diagnostic equipment. Vet surgeries have operating theatres, laboratories, xray machines, ultrasound scanners etc far more facilities than your average GP surgery and therefore much higher capital outlay and running costs.

3littlewomen · 21/03/2014 18:37

Yes, but I utilised none of those specialised pieces of equipment for either myself or my pet - we both sought professional diagnosis from qualified practitioners in their businesses. Should I have needed for example an X-ray either myself or the dog we would have had to pay for that additionally - you don't think for a minute if my dog had to go to theatre this bill ould not have increased?

I think this is a very good example of what a rip off this sector can be (hasten to add I have now changed vets - qualified practice nurses etc after they quoted less the half the price for the same consultation and medication).

moosemama · 21/03/2014 22:49

It doesn't matter if you utilised them on this occasion, presumably you'd want them to be available if your dog did suddenly need them, so the practice has to buy them, then pay out regular costs involved in maintaining them. It's about the baseline cost of running the practice, rather than costing out what happens at each individual appointment, which would be impossible to do.

The practice needs to charge out it's appointment slots according to how much it takes to run the practice, plus some profit on top. They are not charities, they are businesses and as Lonecat and other vets have said on this thread they have extremely expensive running costs, plus professional development etc to pay for, before they even start paying themselves.

GP surgeries don't have the same overheads, hospitals do, therefore if you go to a private hospital appointment, even for basic treatment you'll find the charges are higher than they would be at a private GP, for the same reason - overheads.

Yes, you would have had to pay more for an xray, because that would involve the cost of actually using the machine and paying someone with the training and expertise to operate it, plus someone with the professional skills to analyse the results. The basic consultation charge, would include the vet's time and professional skills, heat, light, nurse and receptionist wages and a proportion of the cost of running the practice that comes/came from capital expenditure on large items of highly expensive equipment. If your dog ended up in theatre there are then the costs involved in running the equipment, which are additional to the cost of buying it in the first place.

Don't get me wrong, I still take a sharp intake of breath every time I have to pay a vet bill, because they aren't cheap, but I understand what I am paying for and accept it as a necessary part of pet ownership. I paid out over £5,000 in vet bills last year - at a time when my dogs' insurance had lapsed (entirely my fault). I could really have done without spending that money, but at the same time don't begrudge a penny of it, it was necessary for the health and wellbeing of my dogs. Needless to say both my current dogs are now fully insured again.

Last year I came on here bemoaning what I considered the ridiculous cost of organising a pet passport for my dogs. I now understand that, while I thought it was just a quick jab and stamp/signature in the passport booklet, it actually involves extra training and registration, which I believe has to be kept up to date, for the vet (so extra costs incurred there) plus a mound of paperwork that has to be filled in accurately and sent to the ministry (can be up to an hour in addition to the actual consultation time). In addition many vets have to take out extra insurance against potential issues re pet passports and travel abroad as it's a massive area of litigation at the moment and one slip in the paperwork can land them in a whole heap of trouble. I had no idea, but now understand why they cost what they do.

I often find it's the drugs that cost the most when my dogs are ill, however in many cases you will find the vet is willing to give you a prescription to buy them cheaper online if you ask, as they don't make all that much profit from them.

3littlewomen · 21/03/2014 23:38

Sorry moosemamma I do not agree with your line of thinking.

Both myself and my dog were treated by the relevant professionals for the same condition.

You can argue the relative costs re GP/hospital and vet surgeon etc, but I think you must take into account the fact we do not have the option of a GP for our dog! The vet would appear in their business model to encompass both the general and specialist practitioner - and I expect to pay proportionally to the level of service received!

Also I feel you contradict yourself when you state initially that it doesn't matter that I did not use the equipment and then state I would be charged if I did!?! I knew my dog just needed antibiotics - so no, I could not have cared a jot about X-ray machines, theatres etc! Just good honest service at an honest price!

moosemama · 21/03/2014 23:51

I didn't contradict myself at all. I stated that the consultation charge includes the cost to the practice of having what is essentially an animal hospital on-site. I then explained that having paid your consultation fee, of course you would then be charged for the running costs of the machines whilst they were being used on your pet, plus the time and professional skills of the people operating on him/her and any medication. Those costs are per use and over and above the capital outlay involved in purchasing and maintaining the equipment.

No, you don't have the option of a GP for your dog, but you knew that when you decided to get a dog. You do pay proportionally. For minor things you pay the consultation fee (capital expenditure and running costs apportioned out) plus any drugs required. For more serious illness, tests or procedures you pay for the running costs of specialist equipment and the specialist skills of those people that use them, plus the professional skills of your vet in performing the test/procedure and where required analysing the results. It is proportional.

It's fine, you don't have to agree with my way of thinking, but then I don't have to agree than you are being reasonable.

Anyway, I am not a vet and I'm quite sure the majority of them are more than capable of stating their own case. I am just someone who appreciates the value of a good vet and accepts that while yes, there may be some out there who over-charge and provide poor service, the vast majority of vets I've dealt with in almost 30 years of keeping dogs have been highly professional and worth every penny.

cashewfrenzy · 22/03/2014 07:13

I won't argue with you that the difference is striking, 3. Moosemama does make very valid points though. When you register with a vet then you have access to the services they provide. It costs a heck of a lot to fund those services and if vets were to charge directly proportionately as you suggest then if your dog needed an ultrasound or xray it would be cost prohibitive.

Another point people don't seem to recognise is that vets are not allowed to prescribe generic drugs if licenced versions are available for that species. Nobody hates this rule more than me - recently a drug I used widely in cardiac cases became licensed and now it costs clients much, much more, to the extent that many can't afford it. It's extremely frustrating and it increases the costs faced by clients considerably, and there's nothing vets can do about it. GPs are not constrained in this way.