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Who would/should you call to help a dog locked in a hot car?

33 replies

moosemama · 19/06/2013 17:06

I have had to call for help today after some people pointed out a dog locked in a car in full sunshine in temperatures in excess of 26/7 degrees. (We were parked in full shade and the temp on our display was reading 24.)

Called the police on 101, they cut me off three times, then put me through to the local branch, who said 'we don't do animals' and told me to call the RSPCA.

Had to Google to get the the RSPCA 'emergency' number and that took what felt like hours, as there was no signal on my phone. When I did get through on the number I was kept waiting for almost 15 minutes listening to them advertising their website and asking for donations while the poor dog suffered. Angry

Eventually got through and it took a good 10 minutes for them to take my details and those of the dog/location etc. They wanted my address and phone numbers first (after the recorded message said they would use my details to target marketing [hmm). Then they wanted a description of the dog and it's markings and how distressed it looked etc, when I had the car type, colour, distinguishing marks and reg number, plus the location, precisely where it was parked and told them it had been there for at least 50 minutes that I knew of, but the car had been there since I arrived, so in all probability it could have been there even longer.

They said they'd dispatch someone asap, then five minutes later I got a call from the local RSPCA control centre to say they had no-one available ... so had called the police out. Which should have been what happened when I made the first call via 101 and then the dog wouldn't have been in the car for an extra half an hour while they messed me around. Angry

By this time the dog had been in the car for around 50 minutes that I knew of, while I desperately tried to get some help. I wish I could have broken in and got it myself, but I wouldn't know where to start and no-one else wanted to get involved (plus I'd have been done for criminal damage - although if it had saved the dog I'd have lived with that).

We had to drive up the road to get a signal on the mobile and were late to pick up my dcs from school (ds1 has ASD and I can't be late to pick him up from school) so couldn't go back to check on the dog again and don't know when help arrived, if the car was still there when they did or what the outcome was.

It was awful, I felt shaky and sick both with worry for the poor dog and sheer frustration at not being able to get help. I can't believe it survived for that length of times in those temperatures, but am desperately hoping help got there in time.

The ridiculous thing is there is nothing there, just a country walk and small cafe with loads of tables outside where dogs are welcome - so no reason to leave a dog in the car, as there's nowhere to go without it.

What else could/should I have done?

OP posts:
LineRunner · 19/06/2013 17:09

Fire and Rescue. The larger stations have a designated animal welfare officer, who will liaise directly with RSPCA.

If you think a dog is going to die, call them.

LineRunner · 19/06/2013 17:09

(In my part of the world they do, anyway.)

ihatethecold · 19/06/2013 17:15

How awful.. Why would anyone do that?

moosemama · 19/06/2013 17:25

Thank you, I wish I'd known that. I was desperately trying to think of someone else to call - why didn't I think of the Fire Department?

I'm such a dunce. Sad

He was sitting up and panting lots when we pulled out of the carpark to get a signal on the phone. I am really hoping they got to him in time.

If I call the branch of police via 101, do you think they'll tell me the outcome?

I have never had the RSPCA come out for any of the occasions I've had to call them.

  1. Tiny feral kitten run over in motorway services carpark. RSPCA flatly refused to come out for a feral cat. Poor thing was in agony - tried to call a local Cat rescue charity, but couldn't get through and it died in my arms before I could get any help for it. I was six months pregnant and beside myself.
  1. Dog hit by a car and lying on the side of the road, but I was with a large, fear-aggressive dog myself and couldn't get near it. RSPC wouldn't come out because I couldn't stay with it, despite it being unable to move and me offering to stay nearby. (Called my vets in the end and they came out. Angry)
  1. Baby birds blown out of a tree in our garden during a storm and mother not returning to them. They said they'd pay all costs if I could get them to a vet, but I was heavily pregnant, on complete bed-rest and couldn't drive. Dh was away overnight, but said he'd come home early next day and take them straight to the vet. Both chicks died overnight, despite me building them a shelter and feeding them whatever it was the RSPCA said I should (can't remember what that was now).
  1. Severely injured pigeon on the local church porch roof, being taunted by teenagers. I sat on the steps near it for over an hour to keep the kids away, as I couldn't reach it. RSPCA said they would send someone out, but no-one turned up. As a result I was an hour late back from lunch and nearly lost my job. Got a call later to say an officer would do a drive-past and see if they could see the pigeon. Hmm
  1. Three horses/ponies behind my house in a terrible state, worm filled bellies, overgrown cracked feet, runny eyes and noses and very poor, if any decent grazing. RSPCA said they'd sent an officer out a month ago to check them, due to another complaint and their owner was being given 'time' to sort out their health issues. Within days the oldest was down and didn't make it. Angry Tracked down and called a local horse sanctuary and the horses were gone in a couple of days.

I think I'm going to make a list of local animal charities and put their numbers into my mobile phone, then at least I can get some decent on the spot advice and hopefully faster help than calling bigger, national organisations.

OP posts:
moosemama · 19/06/2013 17:28

I honestly don't know ihatethecold. It's so hot today, surely no-one could believe it's ok to leave a dog in car.

It was too hot in our car for us to get back in after our walk, that's why we were hanging around in the carpark. It took around 20 minutes for our car to cool down with all the doors and boot open and we were parked in the shade. The other car was in full sun.

We wouldn't ordinarily have noticed the dog, because it was only sitting up occasionally and was in a black car with tinted windows. We only saw it because the other lady pointed it out, as we were hanging around for so long and had a dog with us.

OP posts:
Justfornowitwilldo · 19/06/2013 17:28

If it took that long I'd break the window and take the consequences.

RippingYarns · 19/06/2013 17:32

50 mins Shock, if the dog was distressed or showing signs of it being past distressed i'd break the window too

i'd have to - i couldn't leave it to suffer

poorbuthappy · 19/06/2013 17:41

Think it's safe to say that all the RSPCA do nowadays is make adverts. Sad

moosemama · 19/06/2013 17:51

It's not that easy to break a car window believe it or not. My dh helped someone break into their own car at a hospital last week, because they'd locked their keys inside. The police were there and even supplied them with a hammer but they couldn't shatter the glass.

All I had with me was a soft handbag, mobile phone, dog lead, dog travel water thing and some poo bags and there weren't any big stones or bricks handy. We considered trying to break into the car and had a rummage through Mum's car but there was nothing we could use.

The dog was ok, panting, but not looking like it was in distress or collapsing or anything when we pulled out of the car park to get a signal so I could get the RSPCA's emergency number. I'm hoping either the owner turned up just after we left or the police got there pretty sharpish. Mum said it's literally a few minutes from the police station, which is what makes me even more angry that they didn't just come out when I first called them.

If I'd seen the dog looking like it was seriously distressed or collapsing I would probably have acted on instinct. I'm obviously not as brave as other MNetters.

I suppose, thinking about it, I could have Googled how to break into a car - but I would have had to drive up the road to get the signal to do that and didn't think of it at the time anyway. I was panicking to be honest, I didn't know what to do for best.

No-one else did a thing - just stood around saying shouldn't someone tell someone, then wandered off.

OP posts:
Justfornowitwilldo · 19/06/2013 18:32

I'm not criticising you at all. I don't think breaking it should be in the top 10 sensible responses to this situation.

Justfornowitwilldo · 19/06/2013 18:34

the RSPCA's own page says to call 999.

MumnGran · 19/06/2013 18:40

Answering the OP...
The Police!
Its an offence!!

moosemama · 19/06/2013 18:48

Thank you. I feel terrible enough. It's always after the fact that you think of all the things you should have done, but as I said, if I'd seen the dog in distress or a state of collapse I would have been frantically trying to get into the vehicle without a doubt - although I'm not sure I could have actually managed it.

I did everything right according to that webpage and their FAQ link. The delay was caused by the RSPCA's stupid automated so-called 'emergency' helpline which goes through a series of number options then makes you listen to a couple of recorded messages before you even get put in a call queue. Angry

I have emailed the neighbourhood police team for the area to ask if they will update me. Apparently most messages are replied to within 24 hours.

OP posts:
moosemama · 19/06/2013 18:50

That's what I thought MumnGran. It's an offence to cause suffering to an animal either deliberately or through neglect, so the police can and should attend.

They should have come out when I first called them and they could have broken into the car long before I eventually got through to and was fobbed off by the RSPCA.

It just felt like no-one else cared. Sad

OP posts:
Justfornowitwilldo · 19/06/2013 18:51

I wouldn't have known who to call. I just have a short fuse, a love of animals and an uncanny knack for destroying things.

I don't have much time for the RSPCA.

moosemama · 19/06/2013 18:54

I have never had much time for them either, as per my earlier post. I have even less than zero respect now.

Mum said she wouldn't have had a clue what to do or who to call either. I just called the police first as I assumed a crime was being committed and they would come asap and sort it out. Wrong!

OP posts:
toboldlygo · 19/06/2013 20:13

The police can and should attend. 999 for a dog in obvious distress, 101 in the situation you describe - I'm sorry you had such a crap response this time.

The RSPCA are a shower of shite, my first port of call for things like RTAs, stray animals etc. would be the local veterinary surgery.

mrslaughan · 19/06/2013 20:23

RSPCA are only interested in prosecuting hunts these days.

I will never donate to them, there are many more well deserving animal charities.

moosemama · 19/06/2013 20:28

Thank you.

I do appreciate how overstretched the police are though and can understand why non-animal people (police persons included) would believe the RSPCA would be there like a shot in this sort of situation and therefore hope it was ok to pass it over to them.

Do you know if the police will be able to update me about the outcome? I emailed the neighbourhood team for the area when I got home.

OP posts:
moosemama · 19/06/2013 22:32

Just checked my email and have received a message from the police officer that dealt with the case.

He stayed with the vehicle to ensure the dog didn't get overheated and distressed. He didn't remove the dog from the vehicle, but did 'gain access' (I assume he must have pulled the pop-out window wider that it should go so that he could get his arm in) and was stroking it and ensuring it had water and didn't become distressed. He assured me that if at any point the dog had become distressed or appeared to be in danger he would have done whatever was necessary to remove it from the vehicle

The owner didn't return for three and a half hours Angry (bearing in mind the dog had been there for at least an hour that we know of before the police arrived) and then gave a really pathetic excuse about the dog not liking being on a lead and time flying by. Angry

As no harm was caused to the dog, there wasn't really much they could do but give him a harsh talking to and try to get reassurances that he wouldn't do it again. He also said he questioned him a lot about his reasons for taking the dog there if he was just going to leave it in the car for hours and said that the guy was apologetic and he believes he will think twice about doing it again. Hmm Angry

So, the good news is that the dog was ok - but imho, not so good that owner got off without even a caution, as I tend to think if he's stupid enough to do it once he's almost definitely done it before and will more than likely do it again.

I am sooo relieved the dog was ok though and really grateful to the police officer for both looking after the dog and letting me know what happened.

I can sleep tonight now. Grin

OP posts:
ihatethecold · 21/06/2013 13:53

Thanks for the update, what a shame the owner wasn't cautioned.

YoungBritishPissArtist · 20/07/2013 19:13

I can't believe the police hung up on you! That's appalling Shock

SauvignonBlanche · 20/07/2013 19:26

That's bad! Angry

Turnipinatutu · 20/07/2013 19:47

Good to hear all was ok in the end.
In my experience RSPCA are useless, I refuse to donate to them.

puds11isNAUGHTYnotNAICE · 20/07/2013 19:51

I thought you could actually get away with smashing the window in these cases? Am I wrong?

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