the manager seemed familiar but I dont know why.
I thought that, then I realised that he reminded me of Mr Bates from Downton Abbey 
It's all very......gaudy, isn't it? Not exactly tasteful. But then, I don't think anyone goes there expecting tasteful and classy, do they? They go there for the over the top, ostentatious gaudy party vibe. Like an Ibiza weekender! I think people book it knowing exactly what they're going to get. It's like getting married by Elvis in Vegas. You know it's going to be totally OTT but memorable.
I have to say, I'd prefer to go to whatever hotel that was a match for "Mr Bates". He seemed to have the right mix of customer service and formality vs informality when it comes to mixing with your clients. I don't like any of this very informal "oooh, I've made a new friend!" false attitude of the Guest Relations Managers, sitting on the guest's bed as if they're having a pyjama party. That gossipy one being nosey about the divorced lady. She was there to try to move on and he was questioning her all about it.
When I'm in a hotel I absolutely love great customer service and will happily chat to waiters in quite an informal away etc and leave big tips for fantastic attention and going that extra mile, but the thought of them "gegging in" on the party, having a shot with the guests, asking deeply personal questions of the guests or making personal comments etc goes too far for me. Like a cross between a Butlins Redcoat and an Ibiza party rep.
I suspect I'm not their target market though. 
I have been there for an event and it wasn't that professional in my opinion and put me off the place. I was offered a free afternoon tea to compensate, apparently so that they could demonstrate what their "usual standard" is, but we decided against even that. Not for me, thanks.