the 3 minute meet before 9 o' clock was spot on. we used to have to meet at five to nine every day and were all told what was expected of each one of us. we would have to write on a white board what we had done each day, if it wasnt enough we would be publicly humiliated the next morning.
we used to have to spend 10 minutes with a 'trainer' every so often if we did not sell enough. they would try and brainwash you into thinking it was a service and not a sale.
we always had at least 3 people off at any one time on the sick with stress.
i was pulled up 3 days after returning to work after having ds2 and told i was not selling and therefor not doing my job and what the bank paid me to do, so unless i did something about it, i would be sacked. was also advised not to contact the union as they would not be interested. they were very interested when i called them.
another tactic was to move you to another branch, miles out in the sticks, which for me, not driving, made life very difficult but i managed to get back to my normal branch within a couple of weeks.
when considering doing a selling role, i watched sellers interviewing customers who wanted loans for say, £2500. obviously this amount was worth peanuts 'points' value, so it was suggested to customers regularly to take say £5000 and put the rest in thier savings account to earn interest?!
i was also expected to make sales whilst doing the job of head cashiering. basically spending all day down in the safe, preparing cash returns and loading cash machines and processing huge business credits with no customer contact. wtf? how?
branches are split into groups. if another branch in your group hadnt met for example their insurance target, nobody in the whole group would receive a monthly bonus (service staff got a monthly bonus, sellers obviously got a commission style payout for each product they sold) so the other branches would have to make up their shortfall, by any means possible.
a friend of mine in a selling role was suspended on full pay for miss-selling account upgrades but handed her notice in while suspended. her manager was sacked for pressuring her to miss-sell.