I wondered that (just watched that one today) what happened to Mum. Perhaps the children had been removed from her care by social services.
Then I found it interesting that I was wondering when I had never wondered for any of the single mums on programmes like that. I just tend to assume that the fathers are MIA, useless or both.
I did feel a bit annoyed at the mum/gran when she was saying everybody lies so you have to lie to get them seen to - it's a shame that she believes that although I am certainly convinced people do lie, it's not everybody and of course they can see through it. She came across to me as not being entitled in a grabby way but just that she had an expectation of the basics of the system which just actually aren't there and don't exist. And she felt let down by that rather than wanting something for nothing. She was repeating the myth about landlords not wanting HB tenants because HB isn't paid directly to landlords any more (it's not the only reason - several points including: many buy to let mortgages specifically exclude HB tenants, it's because of poor stereotypes about people on benefits - not helped by these programmes - or a misconception that everyone on HB is unemployed leading to more wear and tear on a house, and it's because if the tenants stop paying rent it can be more difficult to evict them - due to council housing regulations - and difficult to recover funds from people who have no assets.)
Also perhaps it was the way it was edited but it felt like they were saying it's possible that he is with the mother of his children and she had "given" the children to him so that he could get a council house and she could then move in. And that is why I found it strange that they didn't film them asking him where she was and what was the situation there about why he'd only just taken charge of the children. But possibly she just didn't give her permission for her information to be on the programme or something?
What I didn't really understand is why the officers just had such a cold unfeeling tone rather than explaining the situation as it was. I know that they can't break somebody else's privacy but they could say, look, you seem like decent reasonable people, can you appreciate that while staying on your mum's couch isn't ideal, it's better than the situation of somebody whose house has burnt down, who is living in their car, who has no family or friends, no savings, no options basically.
Then again their position must be quite horrific. I mean even the description of the programme was something like "Swapna and her daughter face eviction from the converted shed they rent". It's 2016 and we have people living in converted sheds! It was tiny too and didn't look like it would meet buildings regulations.
How numb must you be to those kinds of stories or situations to react so coldly? I reckon they hear some horrendous stuff that would make you weep and yet they have to treat people as numbers, do they have enough points for this, can they get on that list, where should they be in comparison to others. Perhaps anybody with a shred of empathy just can't cope with the workload.
(Sorry bit of a yoyo post there!)