Just watched it on iPlayer. Very upsetting.
I agree about the language used; although I don't think it was excessively formal. I think the couple in question were quite capable of understanding the vast majority of what was explained to them.
But I do wonder, as someone's already said, why certain things weren't laid out in black and white:
"Ooh, another dog? That won't help you to keep the carpet clean, will it?"
"Mike, maybe you could think about showing as much interest in Toby as you do the dog?"
Etc etc. Why the pussyfooting around the fact they'd got dogs, and sky boxes, and could afford false nails?
TBH I found some sympathy for Tiffany by the end, but not much. I found none for Mike.
You can go on as much as you like about them not knowing any better - but the fact that they were TOLD, clearly, exactly HOW to do better and still didn't do it points to one thing: they didn't care. That's the bottom line.
I don't believe they were so disadvantaged/under-educated/whatever that they didn't understand that it was completely out of order to have a carpet sodden with dog piss and covered in shit. They KNEW that before they were told. They just couldn't be bloody arsed to do anything about it.
Ditto the bed. Ditto every other failing that ensured that poor little boy had a worse time of it than the dogs.
Mike did not care. Tiffany did not care enough. I'm bloody glad the kids were taken away but I am also sure that Tiffany will meet some other Neanderthal and get pregnant again, and Mike will no doubt continue breeding.
Very sad.