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Teenagers

Parenting teenagers has its ups and downs. Get advice from Mumsnetters here.

Ticker insurance..dodgy?

8 replies

TickerTicket · 09/04/2024 20:28

Dh got our dd17 insurance through Ticker. It uses a black box to track speed limits etc.
After her being in the Gold section of the scoring system for months she got a text saying that they were cancelling her insurance due to dangerous driving.
She went to Dh in floods of tears saying she definitely hasn't been speeding.
Dh got onto ticker who after some vague responses said that they weren't cancelling her policy but it was just a warning (not what they said to dd)
Anyway he asked for details of the alleged speeding and they've said a country lane nearby. They claim she was doing thirty miles over the speed limit in the dark on an unlit, windy, country road.
Dd is a really careful driver. Both Dh and I have been driven by her and driven behind her (a couple of times when she didn't know, purely by coincidence.) she swears blind she didn't do it and I believe her. She's waiting to see if her car shows up on her boyfriend's ring doorbell at the time of the alleged speeding because she can't remember what time they got back. They'd been to the cinema.
I've looked into this Ticker a bit more and it seems most of their 5 star reviews are made up and they delete bad reviews. More than one person says that their black box recorded wrong, several say that their children were either not driving at the time of their issue or were doing the correct speed but ticker had the speed limit for that area wrong.
Dh has given her a dash cam to keep on when she's driving. Has anyone else had issues with ticker or similar?
I know some will say that she's a kid and she's probably done it but she's not that way out. She's a rule follower and knows that the black box is recording.

OP posts:
TickerTicket · 11/04/2024 21:37

Anyone?

OP posts:
Caz1801 · 19/04/2024 17:15

Hi, yes my son has had the same today. Said he was going 37 in a 20. Outside his school. There are speed bumps (he only had a little 107 he would have done damage going over speed bumps at that speed) and he was turning into school so no way he could have been doing that speed. He has also been a gold driver up until now. They are not very helpful when contacted. They have told him his insurance will be cancelled in 7 days.

goldenretrievermum5 · 22/04/2024 00:38

Caz1801 · 19/04/2024 17:15

Hi, yes my son has had the same today. Said he was going 37 in a 20. Outside his school. There are speed bumps (he only had a little 107 he would have done damage going over speed bumps at that speed) and he was turning into school so no way he could have been doing that speed. He has also been a gold driver up until now. They are not very helpful when contacted. They have told him his insurance will be cancelled in 7 days.

Make sure that you cancel it within the 7 days instead of waiting for them to do it. That way you don’t need to declare having a cancelled insurance policy which will make his future premiums skyrocket

Jogilvie · 01/05/2024 20:10

We are also on Ticker, gold reports up to 2 weeks ago when we got marked to okay. I questioned it - and pushed for details of incidents that had marked us down. They were reluctant at first, then claimed it would take a 30 days to issue the information…it then arrived in 10 minutes. InterestIngly a very clear map showing my son clocked 58 in what Ticker had down as a 40mph limit. However the road in question is actually a 60mph limit. This has now happened to us on another road section - and we’ve been marked down again all because Ticker are not working from correct speed limits !
Ask for the screen grabs - you will get them but may need to push hard- the person at Ticker yesterday didn’t even know they could issue these details…..
good luck!
Julie

Daisyjack · 25/06/2024 17:05

Yes my daughter had been a good driver for 6months, out of the blue contacted she was doing 75 in a 50. This road is main road to our house, there is no way she’d be able to get upto 75 as we turn off that road to get to our house plus I’ve tried and have a much powerful car than my daughters Fiat 500. No way of proving though so had to pay £50 admin fee and pay out for another insurance, so mad as I just know she didn’t do it.

Poole02 · 16/10/2024 19:15

My son had a text message at 5.05pm when ticker shut at 5pm, saying they are cancelling his insurance for speeding. His app updates on a Monday, every week since April it’s been on gold driver, this Monday was the same, then all of a sudden at 5pm on a Wednesday it’s on dangerous driver! I’m so angry as now we are left worrying about it all night and can’t even contact anyone. Plus I hate the fact they have no phone number and it has to be done on chat. Does anyone know if they actually give you a call at some point or is it all done on chat? My son swears he hasn’t been speeding, if he went a couple of mph over the limit it definitely wouldn’t be “dangerous driving” so what on earth are they suggesting he was doing? He has to pay £5000 a year for for this insurance, out of his wages he pays £479 a month!! it was the cheapest we could find when he passed, he was looking forward to getting to April and having one years no claims and getting that price down a bit for next years insurance but if ticker decide to cancel the insurance then he’ll have to start all over again at another £5,000 and lose this 6 months. I will fight this out with ticker as I’m not happy at all, reading so many things about them doing this to young drivers, they have enough to worry about and work hard to pay for their insurance and they go doing things like this. I’m on the policy too, will they talk to me or will it have to be my son?

Bradere2k8 · 24/01/2025 16:55

Yes keep away from ticke , they basically can't be contacted, they love to let you knowto void your insurance, been with them for 1 year never again , even charged me £35 for not returning there box even though I did again can't contact them, and if you change your car they basically said they support that vehicle and goodbye and one was the same model as originally insurance complete joke been driving for 12 years also .....

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