My 14 year old daughter frequently gets upset by texts etc. that she receives from her school friends - generally they rub along quite well but sometimes they seem quite mean to her. One in particular she regards as her best friend.
I tell her not to reply as it adds fuel to the fire but she is convinced that if she does not respond it will only make matters worse. Usually these episodes blow over but I do not like it and have told her I will take her phone of her - for a limited period.
What is the best way to deal with this please, ignore texts or respond ?