Harrassment on the bus

[notknowwhatiswrong]

Dear all, not sure if this is the right topic for the right board, but all clever MNters please help:
DS (15) came home today, sat down next to me, asked me that if I wanted to hear a story.
Story line: a lady in her 50th, kicked DS at the village bus stop.
Full story: DS waited for the bus at the bus station in town centre to come home from school. This lady was in front of him. Lady was chatting to someone, when bus door opened lady wasn't in any preparation to get on the bus. DS walked passing her to get on the bus. Lady pushed DS aside and both got on. A few argument swapped, she was very aggressive and said she was in the queue and DS said she wasn't.
It just happened to be the both of them got off the same stop. She kept shouting and while DS got off the bus then she kicked DS from the back. DS was very angry and said to her: "kick me again?" and lady said :"No I didn't kick you" and walked off fast.

Ladies, one point that I am glad is: DS is a teenager so I am so glad he held his anger back. the most important one is he has chosen to tell me.

With conversation going, DS said an argument happened between him and the same lady before exactly the same reason, also with another lady the similar age.

The impression comes to me, was DS rude to them that not broke their conversation with another person to offer them getting on the bus first? Am I wrong to tell DS that if anything happens like this later, call the police? Am I mad enough to meet DS at the bus station to travel back together when it is not my working days, and is it legal for me to film my son's bus travel if the same lady was on the bus?

I know I need to step back to let him deal with a lot of things, but this really troubling me now. And I do know this concerned lady by travelling on the same bus with her to know that she is rude to other bus riders.

Your DS has had this argument twice with same adult and once with a different adult?

It sounds like he's very impatient and not waiting for them to get on the bus - in my experience young people like to jump when it's not quite stopped as they've got good balance

Older people usually wait for the bus to come to a full stop

I'd be starting with his behaviour, sounds like too much of a coincidence to me

Surely in future he should just ask them politely if they are waiting to get on the bus. Something along the lines of 'excuse me are you in the queue' whilst pointing at the open bus door. This will bring them out of their conversation and make them get on the bus.

it's just common courtesy before walking around someone waiting at a bus stop, whether they are old or young.

Yes she was wrong to kick him, but he could have handled it better than he has done and I'd work on that first.

Your son has had an argument with 2 adults on 3 occasions?

It sounds like you need to work on his manners and behaviour tbh.

Your son is not the victim here. Do not go looking for this lady.

Thank you all dear mums.
Deep down I know there is a lot to work on him with his manners and that was what I exactly said to him when he told me.
I noticed he was very surprised that when I suggested to him, if there are elderly or pushchairs, even behind him in the queue, it is just nice to be a young man to offer them to get on the bus first, or offering a help hand.
Sometimes I wonder, does he understand good manners do help him to go a long way in life.
I am going to give him another suggestion to see if he can break the ice with that lady. If such thing happens again, will an "excuse me", "sorry", "may I help" come out of his mouth.

Sad. Sometimes I feel speechless to him.
Asked him again, he said she wasn't in the queue. He was the second in the queue, she came and stood somewhere nearby and started to chat. then bus door opened then it happened.

As I admitted, DS has a lot to improve with his manner, mainly at home as I really don't see him during school days due to work long hours.

I suppose I am banging my head on a wall.
When I said to DS, the he could as the lady to see if she was getting on the bus, but DS said she was standing long way away from the queue before bus door opened.
He insisted that how was he supposed to know she was waiting for the same bus even I said we live in a same bus route and that is the only bus runs the village.
Dear all, how am I going to get to the point to him, that in most situations, a smile, a sorry will go a long long way for everyone.