Hi everyone,
I’m posting here because I know many of you love your pets like family — and I need your help.
My dog Elva died after a 9-hour delay in emergency surgery at a corporate vet chain. I was quoted £1,500 on admission, then pressured into a £3,500 loan just hours before surgery — with no written treatment plan, no itemised costs, and no consent documentation. After she died, I was charged another £1,400. Staff later admitted they used an unlicensed drug.
Her clinical notes were contradictory, missing timestamps, and showed signs of being edited after her death — including a false claim that she was spayed, which was only corrected a month later after I complained. That complaint was never escalated beyond the hospital team.
I’ve now submitted Elva’s case to the Competition and Markets Authority (CMA) as part of their investigation into the UK veterinary market. I’ve also launched a petition calling for:
- Written treatment plans and itemised bills
- Transparent pricing and consent safeguards
- Oversight of clinical records and retroactive edits
- Regulation of corporate vet chains
- Independent complaint escalation
- Protection for families in grief facing financial pressure
🖊️
Please sign and share the petition:
https://c.org/2fmh52WWf9
If you’ve experienced anything similar — financial coercion, poor records, lack of consent — I’d really appreciate hearing from you. You’re not alone. We deserve better.
Thank you for reading, Sarah