I had this done recently, so here's my experience!
The 'consultant' was very nice/ professional, but looked much older in the flesh than on her profile pic .
I didn't like her particular style very much - too bright/co-ordinated in what I would describe as 'gaudy' colours
BUT
The colour session was very good, and although I was a bit skeptical, I REALLY did see the diference colour makes on the skin tone. It's especially obvious when you're looking at the others having it done, but less obvious when looking at yourself.
I came out as a spring - so warm tones, light, bright colours.
I thought I was OK with this, but on coming home I've found that nearly all my wardrobe is 'WRONG' and I therefore feel a bit depressed, as I'm now looking at stuff and thinking 'I can't wear that, it's wrong', but equally I don't have any alternatives .
I don't want to go for a mega shop yet, as I have a few pounds to shift, which means that I'm between a 12/14 at the moment, with a lot of 12s feeling a bit too snug, and 14s feeling too big, so nothing seems to fit.
The other thing is, that when I look at my 'colours' a lot of them are colours I always regard as a bit 'cheap-looking'. I have light blong hair, and can look a bit too tarty if I get it wrong....
Oh dear - did anyone else feel a bit depressed afterwards?