I ordered a handbag for my sister's birthday 9 working days ago. Delivery due today. I think 9 days for delivery is pretty appalling but as it's exactly what she wanted I decided to go ahead with the order, even though it's cutting it fine to post it to her abroad.
So they're due today, I arrange to be at home to make sure I don't miss the delivery and can post them straightaway and I get an email from M&S today saying they're out of stock so they've cancelled my order. I'd also ordered a couple of pairs of socks at the same time and the email said those will be delayed by another week. So that's 3 weeks waiting for some socks.
I sent an email complaining and their reply was that it was in their T&C that they can't confirm an order until they go to dispatch it. I really am furious.