Poor Michkat bought a dress from there for a wedding, didn't take it out of its wrapping or bag because she found a cheaper one and when she tried to take it back, they found a load of make up stains on the inside and now won't give her a refund.
This is the thread to highlight their appalling customer service, tell them you'll be boycotting them in future, and maybe get them to realise that if you treat the people who pay your bills like crap, eventually they'll cotton on and walk away.
Here's a random selection of tales of woe from the net:
Story one: Bought a pair of boots in the lk.bennett sale. not at all happy with them, actually thought there was a fault with the making of them. Worn them about 6-8 times, and felt they leaked, and the bottom of the sole was damp. I was not wading around in streams!Took them back, the manager agreed and saw there did seem to be problem, so she said she would have to send them to customer services. I left about 5 messages with C.S. with no response. Sent e-mails etc. Then yesterday i recieved a letter saying that there was no problem with them, and due to our findings we will not refund or exchange
Story two: LK Bennett operates a non-refund policy. I bought shoes for £99, should be quite good quality for that money, but no - the sole came off in two days. LK Bennett said that "they found no manufacturing fault" and won't give me exchange or refund.
Story three: If you buy a faulty bag/shoes from LK Bennett, they will refuse to refund you - even if you have a receipt and the fault is obvious!
BEWARE - given you are spending £200+ for a bag, think twice about spending the money at this shop. The sales staff who are very pleasant when you are buying, are extremely unpleasant if there is anything wrong with the goods!
They insist on sending away the goods for "tests" - the risk for further damage is entirely your own! This can take longer than you owned the bag! They often still refuse to pay the refund.
Story four: My husband bought me a dress for Christmas from the Regent Street store. When I attempted to return it for a refund I was refused as it was outside their 7 day returns policy. I was told it 'might' be possible to arrange a 'good will' exhange but none of their clothes fit me. They do not cater for large sizes. The staff were more concerned with fobbing me off by sending me to the Brooke Street shop with the promise the held more stock and larger sizes. They lied.
Story five: I bought a pair of sandals from them and wore them once. They gave me a bloody wound, and left me wearing flip flops for a week.
When I took them back they sent them to their "Quality control" team who said there was nothing wrong with them. (You can clearly see and feel something hard trapped under the stitching on the side I got injured.
In my opinion LK Bennetts are a cowboy operation that have no commitment to customer care. Their attitude appears to be that if you are mug enough to buy something from one of their stores then tough!! I would never buy anything from them again.
Lots more here
LK Bennett - you are operating in an environment where retail is struggling and customer goodwill is hugely valuable. And you have none. Phoenix and Sirius - do you think Margaret McDonald setting the right tone at the top? Because it sure doesn't look like it from here.