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Under eye-cream bought on impulse that cost a lot and looks awful after drying - help needed!

28 replies

NedsAtomicWheelieBin · 25/03/2026 00:43

At the weekend I went to a shopping centre where they had an event on. We were having a lovely chilled out day and wandering around the shops in between events. There was a pop up stall which were giving out samples (just to note an important part that this was in the lower level of the centre and it was quite dimly lit), so I took one and the guy handing them out said to come in. He called over to a colleague who told me to take a seat and thinking I'm getting a free treatment I sit down. She then gave me an under eye treatment to cover the dark circles and minimise the puffiness. Honestly, within minutes the effect was amazing. I was so impressed, it had taken years off me. Then she told me the cost. £150 down from £400.

I'm really frugal usually but I was so blown away by the results that I bought a tube of the cream. Stupid idiot that I am.
We continued mooching around the shops for a bit, then went outside. DP (who had also been impressed by the results of the treatment) stopped me and took a photo of my face to show me - in the natural light my under eyes were white and powdery as if they had chalk on them now the cream had dried. I wiped it off, not that concerned as I wasn't wearing any other make up and the consultant had said that it could be used with make up. The next day I tried it again with make up and within a couple of hours it looked awful, the chalky white powder was now mixed in with my make up and the best way I can describe it is to say that it looked like my skin had been peeling with clumps of the dried under eye cream and make up mixed in together.
I feel such an idiot. I don't spend much money on beauty treatments and am really starting to age so I was delighted with the initial results so felt it was worth the money - but now I don't and I don't know what to do. I've emailed the company asking for a refund but I don't think the outcome will be successful.
I don't know why I am posting really, maybe someone can advise me on how to get a refund - or to suggest a product that actually works that I can try to make me feel better about my aging face and draw a line under my stupid impulse buy!

OP posts:
isthismylifenow · 25/03/2026 12:23

DanaScullysLegoHair · 25/03/2026 12:13

Your poor DD. That has made me feel really angry! Hope she is OK.

Thank you. It was some years back now, when she was around 16/17 years old, so around that age of being really sensitive about looks and skin etc.

I don't know how I didn't throat punch him really.

NedsAtomicWheelieBin · 25/03/2026 14:37

Thank you all for making me feel better.

This company is called Opatra - but it sounds like they may be sold under a number of different names.

Lesson learnt!

OP posts:
1emma19 · 25/03/2026 17:33

Hi OP. Sorry to hear that. For an alternative (ingredient-wise), look for an eye cream with caffeine for the puffiness & dark circles, peptides like acetyl hexapeptide for firmness, and hyaluronic acid for hydration. This combination genuinely improves the under-eye area over time. Hope this helps!

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