I think it was unprofessional, anyway. I've attached a pic but it might take a while to upload so I'll explain it quickly. If the image looks a little funky it's because I had to splice the texts together.
I booked a new client appointment on the 27th December and my appointment was for late January. It was booked through Vagaro, an online booking system separate to the salon itself. The hairdresser texted me today to say prices had increased and I'd be paying more, despite my booking being accepted in late December. She mentions she'll see what she can do if it's out of my budget. I push back saying I think the original price should be honoured and that I can't currently afford the new price. I am told everyone will be subjected to the new pricing system. She offers a refund, I accept.
I thought it was unprofessional and it left me feeling put out. The principle of it doesn't sit right with me and I don't think it was good customer service. I know a lot of you might tell me to forget about it and move on!
I would normally leave a review but they've just rebranded/opened a new business in the same building (the previous owner moved). I suppose it feels a bit mean to leave a bad review since it's technically a new business.
Keen to hear opinions, I've not done anything yet. If I did leave a review it'd be after getting my deposit back.
For what it's worth, it's a curl friendly salon so not as easy to find.