Would like opinions on this one please.
I went to a pre-booked hair appointment yesterday, (2 children’s dry trims & a cut and blow with restyle).
I got there for 2 minutes before exactly to be on time but as I walked in the hairdresser (first time meeting - new client of hers) says ‘awww did you not get my message to come for 4.30 instead. I explained no, but that I’d take a walk and come back for then. No issue.
Return for 4.30 and the appointment still runs over until 4.50. They spend 5 mins of this taking pictures assuming for her portfolio.
We sit, (no apology for being late even further) have the haircuts which were great.
I say thank you, how much is it?
…
Can I pay by card? No, sorry I don’t take card.
Unfortunately I can’t do bank transfer as I’d used all mobile data on recent holiday and if needed to be refreshed. She says we aren’t allowed to give out the WiFi password.
I said I can pay cash, go to nearest machine as I don’t have it on me. Take out enough, return. Hairdresser then says sorry I have no change…. awkward silence
’It’s fine just keep it I don’t have exact cash’
(In hindsight wish I’d said how I’d actually felt which was that I felt obliged to overpay as I had no choice.)
On way home I checked the message I had missed. It was sent an hour before the booked appointment to say ‘will 4.30 work for you today’- which I thought really was inappropriate again.
You are entitled to run a business how you choose however I had explained the cuts we wanted and she never specified a price or that exact cash/change would be needed and that card wasn’t an accepted method of payment.
A real shame as the cuts were great but a horrendous first impression, so sadly I won’t return. She has asked for a review however I’d rather not give one so simply reacted nicely with a heart to the message.