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Original poster

wtf is going on with M&S website?!

29 replies

bumblenbean · 12/07/2025 17:07

Has anyone else found their website almost completely unusable recently? As if the hacking / website being down debacle wasn’t bad enough, I cannot now browse or order on website without it crashing/ reloading constantly, freezing and taking ages to load. No issue on other websites.

Finally managed to place an order - item is poor quality, so thought I’d write a review (never done one before on there) - press ‘write a review’ button and after getting the blue circle of doom for about a minute it just keeps reloading the help and support page!

So not only is the experience a pile of shite at the moment, I can’t even write a review!

Not sure what’s going on- used to love M&S but am getting sick of the constant issues.

Is it just me??

OP posts:
lindyloo57 · 13/07/2025 16:18

I had th 20% offer, but everything online i liked was sold out in my size, so I went in store, still many sizes missing, but managed to buy a brown midi dress on the last chance rail.

Original poster
bumblenbean · 13/07/2025 16:35

HeddaGarbled · 13/07/2025 01:37

Impatient, self-centered, entitled.

This was a serious cyber-attack intended to destroy the company and which has caused massive financial loss.

But, boo-hoo, you can’t post a review 🎻

haha ok mate. ‘Entitled’ to want to be able to actually use an online retail site that holds itself out as fully functioning? I have sympathy for those whose jobs are directly affected, of course - but I don’t think it’s ’self Centred’ to be expect the website to be vaguely fit for purpose.

If they are still having such widespread issues, they shouldn’t insinuate that the site is still trading as normal, or should at least have a caveat on the website explaining things might be slow/ not fully functioning.

As I said before, I’m a fan of M&S and have been keen to support them, hence several fruitless attempts to buy online since I don’t have a nearby store. But realistically if every attempt to use the site ends in having to give up, you have to expect people will become frustrated and shop elsewhere. If that makes me ‘entitled’ so be it 🤷🏻‍♀️

OP posts:
Original poster
bumblenbean · 13/07/2025 16:37

Prayingforananswer · 13/07/2025 06:43

I usually order online, but decided to go into the store last week. The sale is amazing and M&S has really hit it out of the ballpark fashion wise. My Sparks card had load the 20% off, so used it.

As someone who has not been inside a M&S clothing store since last December as I tend to shop online, reading this thread has made me want to support the company with in person shopping. I bought a wedding guest outfit for £50> !!!

Ah, great you found a good deal in store - when shopping in person you often spot things you might not search for online, so definitely has its advantages!

OP posts:
Sidebeforeself · 13/07/2025 16:38

HeddaGarbled · 13/07/2025 01:37

Impatient, self-centered, entitled.

This was a serious cyber-attack intended to destroy the company and which has caused massive financial loss.

But, boo-hoo, you can’t post a review 🎻

I think thats harsh. There will be be job losses down the line because of this, and it wont be the bigwigs…

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