Aibu to be peeved with hairdresser?

[Meganmeccano]

Took DD10 to a new hairdresser this afternoon (school closed) as the usual one has closed down. DD's hair is almost waist length and very thick. She had asked to get it cut and we thought this was sensible as she has swimming this term and then it will be summer when she loves swimming (she is also generally sporty and active but especially so in summer). She and I and DH spoke to the hairdresser and decided that she should cut off about 5 inches to on her shoulder blades. The hairdresser showed DD the length and she said yes.

When she came out she'd had the tiniest trim! Literally less than an inch and the ends are still frazzled. She says the hairdresser "just cut it like that", of course we suspect she asked him to cut less (although this seems out of character, she is confident and outspoken and would admit to this sort of thing), but seeing as she's 10 and we were the ones paying (55 pounds) is it unreasonable to think the hairdresser could have rechecked before doing something totally different to what was asked?

DH will be furious. Not sure whether we should go back to the hairdresser to "complain".

Where were you? Were you not there watching and could have said, when it looked like they were only cutting a little off?

But if you think it was your DD who asked for this, I'm not sure that you can have an issue with the stylist.

Were you not with your 10 year old? No matter how outspoken they are, I doubt they’d feel that way telling another adult they weren’t happy with their haircut
you should have said something as you paid! YABU

What did you say when you came to pay? I wouldn't frame it as a complaint so much, but I would go back to the hairdresser and say that the cut wasn't what you'd discussed, and could they make an appointment to cut it to the length you'd agreed.

Were you there to pay? I would have asked for more off .. £55 to have not cut her hair as you asked is not OK.

At the salon you have to wait outside in a sort of reception/welcome area so after we had the initial consultation DH and I waited there, then DH had to go before the end of the appointment (got an unexpected call from his mother's carer and the connection was poor there). We had given DD the money to pay (this is what we always did at the old salon.)

I realise IAMBU.

10 seems very young to have to handle a hairdresser alone (a situation where many adults get flustered and end up with a haircut they didn't want!). Do the salon insist that parents leave while the cut is being done? This seems really strange to me.

But where were you?

I think people are questioning why you didn't go straight back in to the salon and ask why they hadn't cut it the length asked for. Surely you noticed before you left, that would be the time to mention it!

So dh had to leave but where were you?

10 too young to be left in a salon

AND I don’t know why you just didn’t go back in and ask for more to be cut off there and then

Your salon policy sounds completely batshit? Why couldn't you go with her and if you couldnt which is weird as fuck surely you keep the money with you and pay afterwards at which point you complain and discuss the situation?

It does sound like a very strange setup. Our hairdressers don't let young children without an adult present at all times .

You really should have just asked the hairdresser when she came out to you.

You could always phone and ask if they could do the actual cut you asked for.

Not a hairdresser but I manage the social media for my salon - occasionally clients message and say when they got home they didn’t love their colour/cut and can it be sorted out please. They are booked at the earliest convenience for them and their stylist, and the issue is resolved free of charge. Better an hour of everyone’s time for no cash than a client who doesn’t return or talks badly about the salon.

Just ring in and say the cut wasn’t what you expected and can you go back.

I can't understand why you left if you were still in the shop like you said? Surely you would have just asked the HD why she/he hadn't cut it to the length agreed?

Exactly you wouldn't surely just walk out and then be cross about it later. You would simply ask to speak to someone about the haircut before leaving the salon?

Just go back and ask for it to be cut properly. If necessary say you'll stay with her whilst it's done (despite their policy on not doing this).

Fifty five pounds for a child's trim?! That's insane! It's less than a tenner here up north in a friendly local.

It's the type of thing you can do yourself. There are countless YouTube videos.

Sorry, no help. Just saying 😶‍🌫️

£55 for a ten year old’s trim? Firstly that seems extortionate. Definitely go back, taking another five inches off a ten year olds hair will take them about 5 mins max, as far as complaints go it’s an easy one to rectify! I thought you were going to say they cut off too much. I stay with my 9 year old and pay at the end. They address all questions to me, if I left my son would happily have his hair shaved off or dyed green.

Is this the UK? Because the whole thing sounds mad. Who has £55 in cash on them, these days, let alone gives it to a 10 year old?

£55 for a trim and you weren’t allowed to be with your child? No thanks.

Did you not find it a bit odd that they wouldn’t let you stay with your child?