I have flitted!
Went to the same salon for my hair (wash, cut and blow every 8 weeks) for three years. Was always pleased with the cut but never felt
particularly valued. After three years of regular appointments with the same stylist, I never feel
like she remembered me or personalised my experience. It was like I was a new client every time.
I then was really let down by them when I had an apt booked for a Wednesday evening. The following day was my birthday and had dinner plans that night, and the following day was going away for the weekend. On the Tuesday- day before my appointment- the salon rang and asked if I could change my app from wed to Thurs because another customer wanted to book in a balayage at the same time as my hair cut, and the balayage would take three hours. I was so offended. I felt like they were saying “even though you booked a couple of weeks ago, we want to prioritise this customer who will be spending a damn sight more than you on a full balayage colour.” I said no because I couldn’t make the Thursday due to my bday dinner plans, and didn’t want to push it back to the week after, I wanted freshly cut hair for my bday weekend. I told them I wanted to stick with my original appointment that I booked weeks ago, and could the balayage woman, could not get HERS done another time, instead of taking my appointment slot. They managed to do some shifting and make it work for both of us, but it left a sour taste in my mouth.
So this made me want to look elsewhere, and for my next cut I went to a new salon. Wasn’t crazy about it, the whole time I was getting my hair cut, another member of staff sat next to me trying to sell me a laser hair removal package. I like to
relax whilst getting my hair done, not sit and deal with a saleswoman. So next time I went somewhere else. It was nice but way more expensive. So basically ended up going back to my original salon. And weirdly, since then, I have found they have treated me a lot better.