DH bought me an Osprey purse for Xmas.
The 'O' in the Osprey lettering is half missing due to a natural dip in the material.
Would you consider this part of the leather effect, so not a fault, or a mistake?
The photo on the website has the logo situated so that this doesn't happen ( I've attached 2 pics)
If I saw this one in a shop I'd put it down and find one where the O is complete, but is that a good enough reason to send it back?
For context: they failed to deliver before Xmas as the courier said we weren't in to sign ( we were) and then when Osprey resent, they sent a handbag by mistake, so this is the third attempt to get my purse. I've kind of lost the will to try again, but I think every time I look at it I won't be happy......could do with an outside opinion