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Standard of Charity shop clothing

81 replies

FANTINE2 · 28/12/2023 20:29

I like to shop in charity shops, and over the years I’ve found some great stuff.
In the past week, however, I have had to return 3 items due to them having holes in them.
First a Whistles top . I discovered at least two holes as I was putting it in the bag. The assistant refunded me immediately.
Secondly a Hobbs jumper, wool with some cashmere. Really happy with it until I got it home and discovered two holes.
Finally today a Sweatty Betty sweatshirt with quite a high price tag. Again, got it home to find a hole!
Altogether I spent approximately £25 on these items. I know I will be refunded, but this seems to be happening more snd more in charity shops. It’s like as if they see an ok label and slap a high price on without checking to see the quality of the garment.
Do they really think that people are going to pay £10 for a jumper with holes in it? It’s really frustrating. I understand that they are trying to make money for the charity, but I think they are beginning to take people for mugs.

Has anyone else had a similar experience?

OP posts:
FANTINE2 · 31/12/2023 16:02

SheilaFentiman · 31/12/2023 14:18

You remind me of someone who came in when I worked in a charity shop on Saturdays as a teen. She was tutting at us because we needed to look up how to do a return in the till manual. My colleague, a student in his 20s, said with deathly politeness, “Madam, we do volunteer our time, you know.”

And more rudeness.

OP posts:
ShanghaiDiva · 31/12/2023 16:05

@FANTINE2 but intimating that volunteers are careless and just place a high price on an item is not rude? As pp have mentioned there are several reasons why holes may get missed and carelessness is not one of them. Please do come and show us volunteers how to do our jobs.

Nitgel · 31/12/2023 16:06

As an aside i think the quality of hobbs and whistles clothing has really gone down. I spent £££ on a hobbs leather tote and the handle fell off after one use. Made of plastic.

SheilaFentiman · 31/12/2023 16:18

You clearly think volunteers don’t do a good enough job. I have compared you to a similar woman that I encountered and suggested a way you could avoid this problem troubling you in future.

If you think that those are rude statements, perhaps you should look into the mirror?

saraclara · 31/12/2023 17:19

FANTINE2 · 31/12/2023 16:01

How rude!

How was that post rude?

The first paragraph is factual, and the second is good advice.

mathanxiety · 31/12/2023 18:31

It's always a case of buyer beware in a thrift shop, surely?

You need to inspect the clothing carefully yourself before you plonk your money down.

They don't accept returns at my local hrift shops (US), so there's a huge incentive to examine clothes and anything else I'm considering buying really closely.

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