Interesting that so many cite Kate Moss at Top Shop. For me, that was the beginning of the rot as it lead Jane Shepherdson to leave. She was responsible for Top Shop's golden age, and without her, well, it's not only disappeared from the high street, but is one of the many brands now owned by ASOS and totally unrecognisable.
And ASOS itself used to be great when it first start. But now, it's nothing but permanent discounts and far too much stock. When are brands going to realise most want quality, not quantity, and for a brand to have some kind of signature look that is unique to them, rather than a variation of what everyone else is doing. Once, somewhere like ASOS and other multi-retailers properly curated their stock, but now, not wanting to miss out on a sale, stock everything.
Re. Boden. Cutting margins was a conscious decision almost a decade ago. This lead to cheaper fabrics and the spread of polyester. Add in chasing the US market coupled with the IG crowd, and you have the current mess that they've started to finally address.
Anthropologie worked so well when it first launched in the UK. It really really faithful to what was sold in the US. However, over the years, the UK team have had more control and tried (and failed) to tailor it to the UK market, losing some of what made it so special in the first place. Most recently, someone ex-Boden is now in charge and although he has clearly cut a lot of the dross and the offering is more streamlined, it's not a patch on its former glory. It is also clearly trying to chase some of the Boden demographic/disgruntled ex-customers. I think it needs to go back to its original spirit.
For most brands, over-expansion, online shopping and far too much choice, not to mention profits above all else is what has lead to the rapid decline of not just quality, but the lack of each brand having a distinct identity as it is trying to serve everyone, not just a certain market.
It's broken, and unless all have a radical overhaul of how they approach things and actually listen to what consumers want, it is only going to get worse.
Apologies for mini-essay. Have worked in around retail for decades, as well as having a genuine love for clothes (and shopping) and this topic is something I find alarming and am genuinely concerned by. I don't know how/where to shop now. I have money to spend and there is nothing to buy 🤷🏻♀️