I had highlights for years but then I had a balayage and ended up just growing it out into my natural colour (mid/dark blonde) as I was trying to save money. I hate my natural colour so finally snapped and booked into a new salon for highlights. I asked for a pale pearly blonde which is what I used to have, and showed them a photo of the colour I was after. When my hair was dry it looked more or less the same as it did when I came in. I said I wasn’t very happy with it and they said it’s because they used high lift and it must have been a miscommunication (not sure how as I showed them a photo of what I wanted 
). But I’ve had just high lift before and it went a lovely pale blonde.
If I’d known this was going to be the result I wouldn’t have bothered spending £130. If anything I prefer my hair before as now it looks sort of frosted.
The owner (not the person who did my hair) was very nice and has offered to put some more high lift on ‘a few sections’ to try to lighten it up more but I feel like he should do the whole thing. Do you think this is reasonable?
Before (left) and after (right) photos attached.