Anybody managed a refund from Saint & Sophia?

[ShinyHatStand]

Ordered a jacket in two sizes but sent them back as they were really poor quality. It was a gift - I'd been given £100 for my birthday.
Unfortunately due to illness I missed their 2 week returns cutoff so they're insisting on store credit.
I've had to buy the jacket elsewhere some I now have £200 in an account that I really can't afford.
I know they are legally in the right but I'm so disappointed by their lack of flexibility.
Any thoughts? Do I just need to suck it up?

I think you have me confused with another poster. I returned per T&Cs. It was easy enough (if a little pricey) but had to chase for the actual refund.

its the OP I have been commenting on.

i have responded where someone has commented on my response with their situation which is not the same as the OP’s

I bought from them once and will never do so again for this reason.

They're awful. Used to be called Zaggora..

I have gad really good service from them on returns. Not much help, but there may be hope?