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Have I buggered up my chance of a refund on my Stella McCartney bag

13 replies

JustAnotherDayWorkingAtHome · 27/08/2022 07:44

So I bought a Stella McCartney bag from Selfridges in Sept last year. Last week I noticed the strap had broken (well not entirely but one of the gold fixings had come away). I was going on holiday so tried to fix it myself with super glue…well it was fine for a week but now looks way worse as it has come away again. I’m guessing they’ll say they won’t honour any warranty because of what I did…

Have I buggered up my chance of a refund on my Stella McCartney bag
OP posts:
Immeltinnnnngggg · 27/08/2022 07:45

Can you get the glue off?

JustAnotherDayWorkingAtHome · 27/08/2022 08:00

No it’s sort of melted a bit of the imitation leather

OP posts:
twiceasnice222 · 27/08/2022 08:12

Try superglue debonder

BlackSwan · 27/08/2022 09:46

You bought it a year ago. Selfridges will just tell you to go to the manufacturer. No one will refund you for this. Seeing as you've already messed with it, the manufacturer will probably tell you they can't help you with repairing it either.
Your best bet is to take it to a good independent cobbler to try to repair it.

Mercurial123 · 27/08/2022 10:30

Agree, you won't get refunded on something you've attempted to repair yourself.

Luredbyapomegranate · 27/08/2022 10:51

They wouldn’t have refunded it anyway - just sent it for repair perhaps.

Contact them and say you did an emergency repair on holiday but you’d like a proper repair please. See what happens

Itwasntright · 27/08/2022 10:52

Doubt you'd have got a refund after almost a year anyway. That should be easily repaired by someone who knows what they're doing though.

JustAnotherDayWorkingAtHome · 27/08/2022 13:13

Don’t want a refund as love the bag, I emailed Selfridges they said warranty is only 6 months…bag is 11 months

I will see if Stella M can repair it…or failing that will try an independent

OP posts:
onlyconnect · 27/08/2022 13:43

I'd ask. Recently I had a full refund on sandals ( from Dune) that I bought over a year ago.
It should be better than to break after a year. I think it's in their interests to acknowledge that.

Speedweed · 27/08/2022 13:54

Definitely go back and ask about repair...

As it's a year old, the assistant will look at it as if you'd draped decaying roadkill on the cashdesk. She'll look at you sadly (poor thing, still using that old bag!) then explain nothing can be done as it's more than two seasons old.

She may - may - offer to send it away for regluing, having explained that this won't last and will be at your cost, which will be at least a hundred quid and take nearly a month. You'll have to come and collect the bag from them as no chance they could send it to you.

Alternatively she'll tell you about a repair place but you'll have to take the bag there. When you get there, the bloke will tut and tell you they always send people to him with repairs but the stuff is so crappily made it's not really repairable.

When you get the bag back, it will have a tiny tear in the pleather, which you are sure happened whilst it was being repaired but as it's been over a month since you collected it, you can't do anything.

This is why I refuse to buy designer stuff, as for the price it's just not good enough quality and retailers never offer a good repair service. The expectation is that it only needs to last two seasons, as the truly fashionable will have a new bag by then.

lindyloo57 · 27/08/2022 19:25

I had this with a radley bag just over a year old the handle broke, it was sent away to be looked it, but they said it over the 1 year guarantee so nothing would be done

Gonewiththewindbeforelong · 27/08/2022 19:28

My mulberry handle fell off at Heathrow, lol. In fairness I think it was my error in overloading it. It was just out of warranty, and I contacted Mulberry who were great and it was sent away and I paid £50. It came back in a lovely new dust bag and box. Tbh best bet is manufacturer direct and paying for a small repair. I was really pleased. Good luck

cats1990 · 22/08/2024 15:31

@JustAnotherDayWorkingAtHome can I ask what the outcome was with this? Did you manage to get your bag fixed?

I have had exactly the same issue with mine and flannels will not do anything (bag is 10 months old) and I feel gutted as I love it!

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