I'm after some opinions on what to do about a recent "injury" I sustained at a beauty salon, following an eyebrow wax. In a nutshell, this happened 5 days before my wedding, imo the wax was too hot and the beautician pulled said wax off, without holding my skin taut. I was complaining from the moment it was done, throughout the remainder of the appt. They then tried to charge me the full price, which after my disbelief and complaint went down to 50%. I have since spoken to the owner of the salon who has acknowledged it is a burn and it shouldn't have happened. Provided me full refund of all treatments, a free spray tan (I already had this booked) and a free facial at a later date.... I've had waxes for 20+years, this is categorically not an allergy thing. The entire experience has been pretty stressful and upsetting and has spoiled the lead up to my wedding. In many ways. I was left with swollen eyebrows, for a day or two, followed by scabbing on one side, which of course was still visible on my wedding day. I was initially worried it might also scar, I am hoping that it won't, but this remains to be seen. The owner has been very pleasant about it but I guess she would need to be. This salon is one I have visited a lot in the past and they are well established and usually very professional. Also expensive, which makes this all the more disappointing. Image attached is how it looked the day before the wedding. Lots of people are advising me to put in a claim, and part of me thinks I should, but the other part of me thinks, is that being melodramatic. Would love some honest thoughts and opinions.