Would you go ahead with this?

[MrsKingfisher]

Emailed a lady for an appointment, had a quick reply about what she does and I decided to book. Asked her what availability if any she had.

I received a reply, with just dates so I replied with my preferred date and said thank you. She replied with here is an online form fill it out before your appointment.

No niceties, no hello or thank you for your booking just abrupt responses, I know she has an excellent reputation for what she does but I'm a bit put off by her emails.

I'm in two minds whether to cancel now. It's not like I need anyone fawning over me or calling me hun (I don't like that either!) but just a bit more politeness would've been nice.

If she had availability and a good reputation then yes, I would go ahead. She may be in the middle of something or just not be the type to say 10 words when one will do.
See what she’s like at the appointment and, if you don’t find her warm and friendly in person, then don’t use her again.

If she is the same at the appointment will that disappoint you, even if she's excellent at the actual treatment? If so, cancel.

I would be more concerned about what information you are being asked for on the on line form. How personal is it and is it secure?

Last year I booked an alpaca walk as a gift that was cancelled due to Covid-19. During the rebooking the woman who owned the business was appalling at communicating. Ignoring emails and phone calls . One or two word answers . Very abrupt and no niceties at all . Hi Lots of similar comments on line about her . It really put me off and I wasn’t looking forward to it and regretted the booking.

On the day she was incredible. Absolutely loved her animals, so knowledgeable, fantastic face to face . A true professional.

I assumed she simply wasn’t interested in the admin side of running her business or didn’t have much time in between caring for her animals.

If your therapist has a good reputation then I would say ignore it and carry on .

@StarlightLady

I would be more concerned about what information you are being asked for on the on line form. How personal is it and is it secure?

The information is my name, address, dob and a photo of the area to be treated. (Brows)

I just have a niggling feeling I don't know if it's the way she comes across over email or the amount of information she's asking for which is not over a safe platform. I don't know, I'm not a tin hatter but I do like to know any information I give out is safe and her lack of friendliness puts me off a little.

I understand she might not be one for email communication, however when you are your own brand surely a little bit of nice helps you along the way?!

Depends what it is for tbh. I would definitely feel weird having someone do something quite intimate to me, if she was surly... would make me feel a bit weird!

If it's for something semi permanent - micro blading or Botox let's say, I'd be far more interested in the standard of her work than her manner. I'd go ahead if she has a reputation for excellent work. Who wants a nice therapist but shit eyebrows?

I wouldn't cancel. They might just be rubbish at emails, it might be an automatic system or it might be someone else taking the bookings for her.
I've seen professionals who are amazing at their jobs but horrendous at people skills. I'll keep going if I like their work. As a business owner though, I have to try hard to make text replies or email replies as warm and friendly as possible whilst keeping to the point. I know that if people like you they will support your business.

My hairdresser sends very plain and abrupt texts but is a lovely friendly person in reality. I'd book if the person has a really good reputation.

Maybe she just wants to be sure you are a woman first!