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Subliminal marketing on Mumsnet

206 replies

OhYeahLucky · 10/06/2020 23:55

Has anyone else been wondering if certain companies have been sneaking a few cheeky “influencer” type posts onto certain threads on MN in the Style and Beauty section in order to sell more of their goods??There’s one group of threads in particular that I’ve been following for quite a while and I’ve seen the content change quite considerably, now becoming dominated by mainly one or two brands. Maybe it’s just a coincidence and a few of the posters just do really like those brands but the conspiracy theorist in me can’t help but wonder if a few of them are either being paid or receiving free goods in exchange for a bit of subtle marketing.

OP posts:
Xylophonics · 11/06/2020 00:08

Don't know as don't really read those threads, but there was a long running thread a few years back about a girls party shoe. I did wonder whether it had all been started by the marketing department of the store/ brand in question ..

botemp · 11/06/2020 05:28

I'm the OP on two long running threads on S&B, I've been offered free stuff by companies twice over the past few years, only once on the back of those threads. So IME it doesn't happen often but it does happen.

For disclosure, one was from someone starting a company who was also a MN poster who I helped out with their branding and one was a company I recommend and they wanted to reward me for mentioning them to someone else on one of the long running threads. I refused one as it wasn't something I was interested in and made sure the 'reward' recommendation went to the person I actually recommended it to rather than me.

I'm not an interesting 'sales poster' though, tend to dissuade people from overpriced skincare and keeping it simple on one thread and the other thread is more concerned with small niche European brands and designer clothing and mindful shopping. They're not the ones interested in the traditional MN demographic in general.

I am always quite suspicious of instant MN faves though. Currently it seems to be Lucy and Yak where the MN s&b boards have traditionally been a bit sniffy about dungarees and branding it as adult toddler wear while clutching some pearls. Saints and Sofia also had a go (and continues to try to flood a tear down thread with positive reviews whenever it resurfaces, but they haven't been very successful which is probably quite frustrating as MN threads will often show up high on Google searches for their demographic).

But don't underestimate the power of Facebook and Instagram ads and influencers that target the MN demographic. There's a lot of overlap, that's very visible here but looks suspicious if you're not on those platforms too or are not that traditional demographic. I believe for years the Hush threads (not sure if they're still ongoing) were treated with great suspicion, the Hush PR
department has shown up on other threads before and MNHQ often recommended them in their newsletter thingy and offered special codes IIRC. It definitely was part organic, and the majority of the posters on that thread were genuine but it would be naive to say the company wasn't at the very least monitoring and taking notes and potentially posting on there themselves.

Official term is dark social and it happens everywhere, going so far as private WhatsApp friend groups, MN probably sees as much of it as anywhere else although doesn't seem very aware of it themselves as we can only report very obvious spam and anyone with a posting history is given the benefit of the doubt even when it reads like very obvious spam.

SamSeabornforPresident · 11/06/2020 05:44

I've wondered that about Lucy and Yak myself....

AmethystMoonShine · 11/06/2020 07:13

I’m sure it does go on but I was a follower of the Hush threads, some more than others and it was genuinely because I liked the brand.... at the time.
I’m now on the Toast thread and I think it is basically a bunch of us that like the brand, are a bit tired of others slating it and so are enjoying sharing our enthusiasm without (many) derogatory comments.
The Lucy & Yak, well I was surprised to see them mentioned so much on here, mainly because my 23 year old & 20 year old wear them! But S&B has a wide range of ages and styles amongst us, so.....
To be honest I think brands are daft not to try to wiggle in amongst us, but I think most of us are familiar with each others’ usernames on the whole so would spot lots of new names with no posting history.

MulberryPeony · 11/06/2020 07:40

Ooh didn’t know that type of marketing had its own name.

I’m not sure I’d recognise a new posters username though as lots of folk change their usernames like pants. I suppose I tend to recommend the same shops over and over (uniqlo for almost everything recently) and I’d guess others would too. Conversely I looked at Lucy & yak recently for comfy trousers whereas I previously thought they only did dungarees so had never given them any attention before.

WinnieWonder · 11/06/2020 07:46

Oh yeh, those dungarees! I was on that thread!
Thought Id wandered in to a bad dream. I was the only one who seemed to recognise they are unflattering. I like a fitted jumpsuit if you are fighting fit, but seriously, there isn't an influencer alive who could persuade me to change my mindcabout dungarees. If you are under 25 with a a bmi no higher than 22 and can carry off plaits then that's an exclusion clause.

fizzpopbang123 · 11/06/2020 07:56

I'm always suspicious of the "Has anyone tried XYZSmallBrand?" threads, there are usually a couple of "no, never heard of them" posts to throw us off the scent, then the "Oh yes, they are amazing!" "Yes! Love them, here's a link to what I bought!" "post start.

When "I was lucky enough to get a discount code, might work for you, try this!!" posts appear, that really gets bullshit radar buzzing.

What is more annoying though, are the threads almost certainly genuinely started by an honest OP - I'm hoping the Toast thread is such as example - which then get infiltrated but suddenly over enthusiastic posters with more of an agenda. As annoying as those posters who jump on same genuine posts just to slag off the brand for no reason.

OhYeahLucky · 11/06/2020 08:52

Yes I can’t say I’d noticed it before but then I never read the hush threads. It was specifically the sudden prevalence of dungarees that I’d noticed although it could just be that the posters have truly caught the dungaree bug!

OP posts:
MulberryPeony · 11/06/2020 09:38

I suppose they are comfy to work from home in though? Not much different from the multiple threads on leggings.

Judystilldreamsofhorses · 11/06/2020 09:53

I work in marketing (now teaching rather than doing) and think MN has a VERY powerful platform in terms of influencing. More so now than ever while we're not able to get out to actual shops, and screen time has increased massively. I also, possibly naively, think that a lot of the threads here are genuine - people get a bit of a "thing" for a particular brand or item, and then other people become interested in it because of that. I remember a load of people buying a jumpsuit thing last year from either eBay or Amazon, which was very cheap - it was like a wave caught them. Most people on this board are here because they are interested in clothes, makeup etc, and it's useful to get recommendations from others.

I'm on the daily outfit thread, and while I'm not a fan of Lucy and Yak, I don't for one minute think the people on there who are have been planted by L&Y. I do have some (plain black denim) dungarees myself, and they are definitely getting more airplay while I work at my kitchen table than if I was at actual work.

That said, I am VERY suspicious of Beauty Pie threads, and I am sure I have seen Marcia Kilgore pop up on some of those.

I've also been posting on the perfume thread for years now and if anyone wants to send me free stuff I am absolutely here for it.

Tanaqui · 11/06/2020 10:00

The snag tights threads always read so fake that I would never ever buy them.

Judystilldreamsofhorses · 11/06/2020 10:05

Tanaquai I DID buy Snag tights (not because I saw them here though) and they are shit. I always post on those threads just as balance!

ClientQ · 11/06/2020 10:11

I'm the opposite - snag tights are the only ones I wear! But I'm 5ft 10 and find most tights too short in the leg or body or both or too tight width ways

CatherineTheNotSoGreat · 11/06/2020 10:16

It's interesting isn't it.
The ones that baffle me are the links to 'vintage-like' clothing - Lindybop(??) and the like. I have so rarely ever seen anyone irl dress in those clothes yet they pop up here with amazing regularity.

LochJessMonster · 11/06/2020 10:18

The Ordinary seems to be discussed a lot at the moment which makes me a bit suspicious

Almahart · 11/06/2020 10:23

Oh yeah bloody Lindypop. Also agree re Beautypie. I'm sure the Toast thread is genuine though and I imagine the Hush one was too, not that I was on that one. I love talking about clothes, it doesn't surprise me that some of these threads run and run

Judystilldreamsofhorses · 11/06/2020 10:26

lochjessmonster I've not been on any of the Ordinary threads, but my own experience with the brand is that it is completely baffling in terms of what you "need" and how you actually use the products in terms of order of putting them on your face, what they do etc. I wouldn't be surprised if those threads were genuine with people looking for advice.

EmperorCovidula · 11/06/2020 10:30

I thought the dungarees were a result of lockdown (I’ve also stopped wearing trousers but haven’t let myself go that much...yet).

EmperorCovidula · 11/06/2020 10:31

@Almahart I love Beautypie and Toast Blush

Almahart · 11/06/2020 10:33

I'm all over the Beauty Pie threads! But they do pop up with suspicious regularity.

OhYeahLucky · 11/06/2020 11:25

Judystilldreamsofhorses I think you’re right about the dungarees, it’s prob just a thing (I do like them too!)....similar to if a friend wears something you love, you naturally want one too. Clothes are like that I suppose.

But nevertheless, it’s got me wondering about other threads and products that have been recommended.

LochJessMonster I think The Ordinary comes up a lot because it’s good value and effective. Their vast array of products is also confusing so I guess it helps to discuss it.

Never tried Snag tights but they look a bit thick for my liking and I’m not a fan of the block colours.

As for Lindybop well that’s a bit suspicious...v niche!

OP posts:
botemp · 11/06/2020 12:13

How has no one mentioned Charlotte Tilbury yet? Whenever there's a new launch in the run-up there's suddenly positive threads about the brand (not the specific new product just general) that gets flooded with positive sounds before the S&B regulars chime and firmly tell the OP to save their money as it's style over substance. Whenever there's not a new launch on the books enquiries about the brand is almost resoundly negative.

When Trinny launched her makeup brand there was also a suspiciously large amount of MNers who sang its praises the day the range was launched Confused

I think it's definitely a case that most threads are genuine and that it gets murky along the way but that the manipulation is more sophisticated than we know. The stuff we actively notice is probably just the tip of the iceberg.

Notredamn · 11/06/2020 12:24

Yep, and I know which threads you mean Wink

Judystilldreamsofhorses · 11/06/2020 12:44

I ALWAYS comment on the Charlotte Tilbury threads!

Notredamn · 11/06/2020 12:55

I was paranoid that my latest Charlotte tilbury recommendation on here would be seen as an ad, but I've probably commented more negative things about the brand than positive over the years.