I bought my dd20 a pair of genuine (from their shops) limited edition boots Xmas 2016. She has worn them almost daily since but the leather has split in the creases of the heel.
I was always under the impression DMs were designed to last years and years, and while I would expect to replace soles over the years) wouldn't expect the leather uppers to fail after a relatively short time.
I emailed their customer services with photos and even though they did reply after about a week, they just said they only offer a 12 month warranty and couldn't be less interested.
I was really disappointed in that response.
Anyway - new boots for DD (birthday end of Jan), and hope to pick up something good in the sales.
Risk DMs again. She did love them.
Or something else? Better value for money that might last longer than two years. Budget would be 100-150 pounds (what I would expect to pay for genuine DMs)