I was in the Brum store yesterday. Birmingham was absolutely PACKED, uncomfortably busy in places. All the shops we went in were buzzing and there was a real Christmassy feel to the place. Went into marks to use the loo and browse for my a present for my dad and it was a desert. There were more staff than punters on the 3 brightly lit floors.
The offerings were either cheap looking, or frumpy Nan-stuff, or too try-hard trendy but with some detail that stopped them working. I saw one item that was well-cut, attractive and well-made in the entire store, a wool, lined grey mini skirt that I'd have bought if I'd been shopping for me.
Empty and unappealing on one of the busiest shopping days of the year in the second city. I felt really sad that m and s will be the next BHS and they won't listen to anything we tell them!